Paul Joyce Email & Phone Number
Head of Service Excellence @ Phoenix Group
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Paul Joyce Location
- Edinburgh, GB
Paul Joyce Work
- Head of Service Excellence @ (March 2025 - Present)
- Client Executive Partner @ (August 2022 - January 2025)
- Head Of Operations @ (December 2019 - September 2022)
- Head Of Continuous Improvement @ (December 2018 - November 2019)
- Head of Continuous Improvement and Customer Experience @ (March 2017 - November 2018)
- Head of Continuous Improvement @ (October 2015 - February 2017)
- Head of Operations, Commercial Installations and New Connections and Metering @ (February 2014 - October 2015)
- Head of Business Performance - British Gas Business Services @ (December 2011 - February 2014)
- Head of Business Support @ (December 2010 - December 2011)
- Talent and Learning and Development Manager @ (April 2008 - December 2010)
- Customer Service Manager @ (February 2000 - March 2008)
Paul Joyce Education
- University of Galway
BA
1988-1993
Paul Joyce Skills
- Strategic Business Change
- Operations Leadership & Commercial Acumen
- Customer Service Management
- Continuous Improvement Culture
- Stakeholder Management
- L&D Strategy
- Business Transformation
- Process Improvement
- Customer Experience
- Change Management
- Management
- Performance Management
- Strategy
- Leadership
- Training
- Contact Center Management
- Resource Management
- Bid Strategy
- Operations Management
- Business Strategy
- Cross-functional Team Leadership
- Team Leadership
- Talent Management
- Business Process Improvement
- Team Management
- Project Delivery
- Project Management
- Outsourcing
- Operations Leadership and Commercial Acumen
- Cross Functional Team Leadership
- PCB design
- Electronics
- Embedded Systems
- Analog
- Hardware Architecture
- Analog Circuit Design
- Electrical Engineering
- Engineering Management
- Microcontrollers
- Debugging
- Testing
- RF
- Embedded Software
- Systems Engineering
- Consumer Electronics
- Wireless
- Circuit Design
- Manufacturing
- System Design
- System Architecture
- Hardware
- Systems Design
- Radio Frequency
- RTOS
- IC
- Mixed Signal
- Cellular Communications
- Semiconductors
- Simulations
- Test Equipment
- RF design
- Orcad
- Signal Processing
- Power Management
- Power Electronics
- Digital Electronics
- EMC compliance
- Acoustics
- Power Supplies
- Pspice
- Sensors
- Spectrum Analyzer
- Computer Hardware
Paul Joyce Summary
- Paul Joyce, based in Edinburgh, GB, is currently a Head of Service Excellence at Phoenix Group. Paul Joyce brings experience from previous roles at Atos, Diligenta - a subsidiary of Tata Consultancy Services, Thames Water and npower. Paul Joyce holds a 1988 - 1993 BA @ University of Galway. With a robust skill set that includes Strategic Business Change, Operations Leadership & Commercial Acumen, Customer Service Management, Continuous Improvement Culture, Stakeholder Management and more. Paul Joyce has 3 emails and 2 mobile phone numbers on RocketReach.
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