Paul Jay Email & Phone Number
Information Technology Service Management Manager @ HCF Australia
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Paul Jay Location
- Sydney, NSW, AU
Paul Jay Work
- 2022 -now Information Technology Service Management Manager @
- 2019 -now Service Delivery Specialist @ HCF
- 2013 -2019 Cherwell Service Management Solution Developer and Consultant and Project Manager and Innovator and ITSM @
- 2013 -2013 Service Management Taxonomy and Knowledge Consultant @
- 2011 -2012 Project Management and ITIL and KCS Consultant @
- 2011 -2012 Head of Service Support @ Dept of Education @
- 2010 -2011 ITIL and KCS Coach and Consultant @ News Ltd
- 2008 -2010 ITIL, KCS, Infra Enterprise SME @ Department of Commerce - Service First
- 2006 -2008 Infra Enterprise Dev Manager @
- 2005 -2008 ITIL and KCS Project and Process Manager @
- 1999 -2008 IT Project Manager @
Paul Jay Education
- ITIL v3
ITIL V3 Expert (IT Service Management)
2011-2011 - ITIL v2 Masters Certificate
Master, IT Service Management (IT Service Management)
2008-2008 - ROGEN Presentation Skills Certificate
Certificate, Presentation Public Speaking (Presentation Public Speaking)
2008-2008 - ISO/IEC 20,000 Consultancy Certificate
ISO20K Consultant, IT Service Management (IT Service Management)
2007-2007 - ITIL Service Level Manager Practitioner Certificate
Service Level Managment Practitioner, IT Service Management (IT Service Management)
2006-2006 - Infra Enterprise v8 - Product Certification
Expert, IT Service Management (IT Service Management)
2006-2006 - Independent Training Company
Certificate - Navigator PM (Project Management)
2005-2005 - Infra Enterprise v7 - Product Certification
(IT Service Management)
2005-2005 - Certificate 4 Trainers 2004-2004
- Fiancial Planning Fundatmentals - PS146 Compliance 2004-2004
- Knowledge Centered Support (KCS) - Certificate
KCS Certification, Knowledge Management (Knowledge Management)
2004-2004 - Dimention Data 2001-2002
- Dimention Data
MCSE (Information Technology)
1999-1999 - Asquith Boys High School
High School Certificate
1982-1987 - High School Certifcate 1981-1987
Paul Jay Skills
- Leadership
- IT Strategy
- Stakeholder Management
- Release Management
- Public Speaking
- HP Service Manager
- Infra Enterprise Service Manager
- Portals
- Service Desk
- ITIL
- Production Support
- Kcs
- DBA
- Performance Testing
- Vmware Service Manager
- Incident Management
- Itil V3 Expert
- Business Analysis
- Siebel
- ISO 20000
- Vendor Management
- Process Improvement
- Cherwell Service Management Development
- Support
- Knowledge Centered Support
- Motion Graphics
- Learning Management Systems
- User Acceptance Testing
- Operations Management
- Testing
- BMC Remedy
- Training
- ServiceNow
- Service Management
- Benchmarking
- Microsoft Certified Systems Engineer
- Business Process Improvement
- Management
- Project Management
- Knowledge Management
- Coaching
- System Testing
- Knowledge Sharing
- Software Development
- Reporting
- Continuous Improvement
- Service Improvement
- Service Delivery
- Software Project Management
- Adobe Creative Suite
- Project Delivery
- IT Service Management
Paul Jay Summary
- Paul Jay, based in Sydney, NSW, AU, is currently a Information Technology Service Management Manager at HCF Australia. Paul Jay brings experience from previous roles at HCF, Service Quality, Telstra and NSW Department of Education and Communities. Paul Jay holds a 2011 - 2011 ITIL V3 Expert in IT Service Management @ ITIL v3. With a robust skill set that includes Leadership, IT Strategy, Stakeholder Management, Release Management, Public Speaking and more. Paul Jay has 2 emails and 1 mobile phone numbers on RocketReach.
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