2020 -now VIce President Of Provider Client Operations at Waystar @
2018 -now Director - Client Services @
2015 -now Director - Client Support @
2014 -now Strategic Consultant (Six Sigma Black Belt) @
2003 -2014 Operations Manager @
Paul Hicks Education
Indiana University Southeast
Bachelor of Business Administration - BBA
Paul Hicks Skills
Problem Solving
Critical Thinking
Customer Escalation Management
Operations Management
HIPAA
Salesforce.com
Team Leadership
Project Management
Six Sigma
Management
Customer Service
Customer Satisfaction
Coaching
Microsoft Office
Software Documentation
Process Improvement
Call Centers
Team Building
Business Process Improvement
Change Management
Visio
Leadership
Key Metrics
Analytical Skills
Analytics
Strategic Leadership
Metrics Reporting
Supervisory Skills
Performance Management
Customer Experience
Service-Level Agreements (SLA)
Microsoft Excel
Customer Support
Strategy
Client Services
Customer Relationship Management (CRM)
Strategic Planning
Training
Continuous Improvement
Paul Hicks Summary
Paul Hicks, based in Louisville, KY, US, is currently a VIce President Of Provider Client Operations at Waystar at Waystar. Paul Hicks brings experience from previous roles at Waystar and ZirMed. Paul Hicks holds a Bachelor of Business Administration - BBA @ Indiana University Southeast. With a robust skill set that includes Problem Solving, Critical Thinking, Customer Escalation Management, Operations Management, HIPAA and more. Paul Hicks has 3 emails and 4 mobile phone numbers on RocketReach.
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