Paul Hibbert Email
Manager - Workforce Management @ itelbpo Smart Solutions
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Paul Hibbert Location
- Jamaica
Paul Hibbert Work
- 2021 -now Manager - Workforce Management @
- 2018 -2022 Workforce Management Analyst - Snr Lead, Planning and Scheduling @
- 2016 -2018 Workforce Management Analyst - Scheduling and Forecasting @
- 2012 -2016 Workforce Management Analyst - Real Time @
- 2008 -2012 Customer Care Associate @
- 2008 -2008 Technical Assistant @
- 2003 -2006 Junior Loss Adjuster and Damage Assessment Specialist @ National Loss Adjusters Ltd
Paul Hibbert Education
- The Call Centre School
Workforce Planning and Management Mastery Certification (Workforce Analysis and Planning)
2013-2013 - Cornwall Automotive Training Institute
Automechanic Level 1 (Automobile/Automotive Mechanics Technology/Technician)
2002-2003 - ENEB - Escuela de Negocios Europea de Barcelona
MASTER IN BIG DATA AND BUSINESS INTELLIGENCE (BIG DATA AND BUSINESS INTELLIGENCE)
2019
Paul Hibbert Skills
- Customer Service
- Reporting & Analysis
- Microsoft Excel
- Microsoft Word
- Real Time Monitoring
- Workforce Management
- Process Improvement
- Injixo iWFM
- Forecasting
- Automotive
- HTML
- CSS
- JavaScript
- PowerPoint
- Call Centers
- Data Analysis
- Leadership
- Research
- Public Speaking
- Strategic Planning
- Reporting And Analysis
Paul Hibbert Summary
- Paul Hibbert, based in Jamaica, is currently a Manager - Workforce Management at itelCX. Paul Hibbert brings experience from previous roles at Cimpress and Vistaprint. Paul Hibbert holds a 2013 - 2013 Workforce Planning and Management Mastery Certification in Workforce Analysis and Planning @ The Call Centre School. With a robust skill set that includes Customer Service, Reporting & Analysis, Microsoft Excel, Microsoft Word, Real Time Monitoring and more. Paul Hibbert has 1 emails on RocketReach.
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