Paul Graves Email
Head of Sales Support @ Oracle Car Finance
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Paul Graves Location
- South Elmsall, England, GB
Paul Graves Work
- Head of Sales Support @ (June 2026 - Present)
- Operations Director @ (January 2019 - May 2026)
- Operational Consultant @ (August 2018 - January 2019)
- Transformation Advisor @ (August 2018 - January 2019)
- Director Of Operations @ (July 2017 - July 2018)
- Partnership Operations Director @ (April 2017 - June 2017)
- Operations Director @ (January 2016 - June 2017)
- Head of Contact Centre Service Operations @ (September 2010 - January 2016)
- Senior Director (interim) @ (May 2013 - November 2013)
- Contact Centre Manager @ (August 2007 - August 2010)
- Service Improvement Manager @ (November 2004 - August 2007)
- Senior Manager, Complaint Resolution @ (June 2002 - October 2004)
- Executive Relations Manager @ (October 1999 - May 2002)
- Contact Centre Team Manager @ (October 1996 - September 1999)
- Management Committee Member @ (July 2004 - June 2007)
- Senior Customer Service Advisor @ Ventura (April 1995 - September 1996)
- Customer Service Advisor @ Ventura (October 1993 - March 1995)
- Customer Service Associate @ (October 1991 - September 1993)
Paul Graves Education
- Rodillian High School, Wakefield, West Yorkshire
GCSE
1985-1990
Paul Graves Skills
- Customer Experience
- Call Centers
- Management
- Team Management
- Contact Centers
- Leadership
- Performance Management
- Team Leadership
- Training
- Customer Service
- Stakeholder Management
- Outsourcing
- Recruiting
- Account Management
- Complaint Management
- Multi-channel Retail
- Operations Management
- Coaching
- Project Delivery
- Process Improvement
- CRM
- Project Planning
- Customer Satisfaction
- Business Process
- E-commerce
- Customer Retention
- Team Building
- Retail
- Strategy
- Service Delivery
- Business Process Improvement
- People Skills
- People Development
- Cross-functional Team Leadership
- Service Improvement
- Leadership Development
- Continuous Improvement
- Workforce Management
- Negotiation
- Forecasting
- BPO
- Performance Improvement
- Contract Negotiation
- Interviews
- Public Relations
- Change Management
- Telecommunications
- Budget Management
- Public Speaking
- E Commerce
- Microsoft Office
- Services
- Cross Functional Team Leadership
- Multi Channel Retail
- Microsoft Word
- Microsoft Excel
- Business Transformation
- Consulting
- Customer Service Operations
Paul Graves Summary
- Paul Graves, based in South Elmsall, England, GB, is currently a Head of Sales Support at Oracle Car Finance. Paul Graves brings experience from previous roles at Capita Customer Management, DORNIE CONSULTING LIMITED, JUST EAT and People's Holdings. Paul Graves holds a 1985 - 1990 GCSE @ Rodillian High School, Wakefield, West Yorkshire. With a robust skill set that includes Customer Experience, Call Centers, Management, Team Management, Contact Centers and more. Paul Graves has 1 emails on RocketReach.
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