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Paul Grainger Location
Lichfield, GB
Paul Grainger Work
2023 -now Transformation Director - Cyber Security @
2020 -now Transformation Director @
2020 -2020 Global Delivery and Automation Director @
2019 -2020 Global Delivery Lead @
2016 -2019 European Service Operations Director @
2015 -2016 Enterprise Service Operations Manager @
2014 -2015 Head of Support Services @ Capita IT and Networks
2013 -2014 Head of Service and Program Delivery for Telefonica UK @ Capita IT and Networks
2012 -2013 Operational Support Manager for Telefonica O2 UK @ Capita IT and Networks
2009 -2012 Desktop Services Manager for Telefónica O2 UK @ Capita IT Services
2002 -2009 Customer Service Manager - Hardware Maintenance @
2001 -2001 National Forecasting Manager @
1999 -2001 Outsourced Call Centre Manager @
1996 -1999 National Incentive Manager @
1996 -1996 National Fulfilment Manager @
Paul Grainger Education
University of the West of England
BA Hons (Town and Country Planning)
1988-1992
Bede Sixth Form College 1986-1988
Billingham Campus School 1981-1986
Paul Grainger Skills
IT Service Management
Outsourcing
Service Delivery
Call Centers
ITIL
Service Management
Vendor Management
Sla
Operations Management
Telecommunications
IT Outsourcing
Project Delivery
Service Desk
IT Operations
Logistics
Pre-sales
Call Center
Problem Management
Quality Management
Program Management
Contact Centers
Service-Level Agreements (SLA)
Management
Team Management
Transition Management
Mentoring
People Management
Service Improvement
Hardware
Collaboration Solutions
Incentive Programs
Innovation
Microsoft PowerPoint
Pre Sales
Paul Grainger Summary
Paul Grainger, based in Lichfield, GB, is currently a Transformation Director - Cyber Security at Capita. Paul Grainger brings experience from previous roles at Capita Technology Solutions, Capita and Dimension Data. Paul Grainger holds a 1988 - 1992 BA Hons in Town and Country Planning @ University of the West of England. With a robust skill set that includes IT Service Management, Outsourcing, Service Delivery, Call Centers, ITIL and more. Paul Grainger has 3 emails on RocketReach.
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