Paul Grainger Email
Transformation Director - Cyber Security @ Capita
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Paul Grainger Location
- Lichfield, GB
Paul Grainger Work
- Transformation Director - Cyber Security @ (March 2023 - Present)
- Transformation Director @ (October 2020 - Present)
- Global Delivery and Automation Director @ (May 2020 - October 2020)
- Global Delivery Lead @ (February 2019 - May 2020)
- European Service Operations Director @ (April 2016 - January 2019)
- Enterprise Service Operations Manager @ (September 2015 - April 2016)
- Head of Support Services @ Capita IT and Networks (September 2014 - September 2015)
- Head of Service and Program Delivery for Telefonica UK @ Capita IT and Networks (September 2013 - September 2014)
- Operational Support Manager for Telefonica O2 UK @ Capita IT and Networks (June 2012 - September 2013)
- Desktop Services Manager for Telefónica O2 UK @ Capita IT Services (October 2009 - May 2012)
- Customer Service Manager - Hardware Maintenance @ (January 2002 - October 2009)
- National Forecasting Manager @ (January 2001 - December 2001)
- Outsourced Call Centre Manager @ (May 1999 - January 2001)
- National Incentive Manager @ (November 1996 - May 1999)
- National Fulfilment Manager @ (May 1996 - November 1996)
Paul Grainger Education
- University of the West of England
BA Hons (Town and Country Planning)
1988-1992 - Bede Sixth Form College 1986-1988
- Billingham Campus School 1981-1986
Paul Grainger Skills
- IT Service Management
- Outsourcing
- Service Delivery
- Call Centers
- ITIL
- Service Management
- Vendor Management
- Sla
- Operations Management
- Telecommunications
- IT Outsourcing
- Project Delivery
- Service Desk
- IT Operations
- Logistics
- Pre-sales
- Call Center
- Problem Management
- Quality Management
- Program Management
- Contact Centers
- Service-Level Agreements (SLA)
- Management
- Team Management
- Transition Management
- Mentoring
- People Management
- Service Improvement
- Hardware
- Collaboration Solutions
- Incentive Programs
- Innovation
- Microsoft PowerPoint
- Pre Sales
Paul Grainger Summary
- Paul Grainger, based in Lichfield, GB, is currently a Transformation Director - Cyber Security at Capita. Paul Grainger brings experience from previous roles at Capita Technology Solutions, Capita and Dimension Data. Paul Grainger holds a 1988 - 1992 BA Hons in Town and Country Planning @ University of the West of England. With a robust skill set that includes IT Service Management, Outsourcing, Service Delivery, Call Centers, ITIL and more. Paul Grainger has 3 emails on RocketReach.
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