Paul Flanagan Email & Phone Number
Head Of Customer Operations @ Wavecrest Innovations
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Paul Flanagan Location
- Oldham, GB
Paul Flanagan Work
- Head Of Customer Operations @ (August 2023 - Present)
- Head Of Customer Service @ (September 2020 - October 2023)
- Operations Manager - Resource Planning @ (February 2016 - March 2020)
- Customer Service Manager @ (July 2012 - February 2016)
- Senior Customer Service Advisor @ (May 2010 - April 2012)
- Customer Service Advisor @ (September 2009 - May 2010)
Paul Flanagan Education
- Counthill secondary school 1989-1994
Paul Flanagan Skills
- Analysis
- Benchmarking
- Business Analysis
- Business Planning
- Change Management
- Coaching
- Complaint Management
- Customer Escalation Management
- Customer Experience
- Customer Service
- Customer Service Management
- Data Analysis
- Decision-Making
- Escalation
- Escalation Resolution
- Forecasting
- Governance
- Key Performance Indicators
- Leadership
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Negotiation
- Operational Efficiency
- P&L Management
- People Management
- Performance Benchmarking
- Performance Management
- Process Improvement
- Public Sector
- Quality Assurance
- Quality Management
- Recruiting
- Resource Management
- Restructuring
- Shrinkage
- Stakeholder Management
- Team Leadership
- Team Management
- Teamwork
- Training
- Training & Development
- Training Delivery
- Trend Analysis
- Trend Forecasting
- Sales
- Training and Development
- Decision Making
Paul Flanagan Summary
- Paul Flanagan, based in Oldham, GB, is currently a Head Of Customer Operations at Wavecrest Innovations. Paul Flanagan brings experience from previous roles at Wavecrest and The Guinness Partnership. Paul Flanagan holds a 1989 - 1994 Counthill secondary school. With a robust skill set that includes Analysis, Benchmarking, Business Analysis, Business Planning, Change Management and more. Paul Flanagan has 1 mobile phone numbers on RocketReach.
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