Paul Dance Email
Head of Business Transformation Office @ Lotto New Zealand
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Paul Dance Location
- Auckland, NZ
Paul Dance Work
- 2024 -now Head of Business Transformation Office @
- 2024 -2024 Director - Eingev Consultancy Services (CX and Business Transformation) @ Eingev Consultancy Services
- 2021 -2023 Head of Customer Transformation @
- 2020 -2021 Director - Eingev Consultancy Services (CX and Business Transformation) @ Self-employed
- 2019 -2020 Head Of Customer Experience @
- 2018 -2019 Head of Service and Support @
- 2016 -2018 Senior Manager, CX Strategy and Projects @
- 2013 -2016 Optimisation and Business Planning Manager @
- 2010 -2013 Director - Eingev Consultancy Services (CX and Business Transformation) @ Eingev Consultancy Services (CX & Business Transformation)
- 2010 -2010 Senior Manager, Service Transformation @
- 2009 -2010 Service Quality, Improvement and Deployment Manager @
- 2007 -2009 Business Planning Manager @
- 2006 -2007 Senior Project Manager - Cost Optimisation @
- 2003 -2006 Service Operations Manager - Insurance Services @
- 2002 -2003 Senior Project Manager, Ancillary Business Development @
- 2000 -2001 Head of Contact Centres @
- 1998 -2000 Innovation Project Manager @
- 1997 -1998 Customer Provisioning Project Manager @
- 1996 -1997 Business Improvement Lead @
- 1994 -1996 Team Leader - Customer Support @
- 1989 -1993 Customer Advisor @
- 1988 -1989 Sales Consultant @
Paul Dance Education
- Massey University
Business Studies Diploma - Management (Marketing, Macroeconomics, Law, HR, Contempary Mgmt, Retail, Aviation, Sports & Exercise Science)
2016-2018 - Woodley College
A Level (Psychology)
1995-1996 - Bracknell College
A Level (Modern History)
1994-1995 - Farnborough College of Technology
BTECH National Diploma (Business and Finance)
1990-1992 - Sandhurst Comprehensive School
9 x GCSE Level
1983-1988
Paul Dance Skills
- Sales Growth
- Product Innovation
- Change Management
- Project Management
- Organizational Culture
- Stakeholder Management
- Project Delivery
- Telecommunications
- Service Delivery
- Customer Experience
- Business Transformation
- Contact Centers
- Business Process Improvement
- Call Center
- Coaching
- Business Analysis
- Call Centers
- Leadership
- Problem Management
- Delivery Of Projects
Paul Dance Summary
- Paul Dance, based in Auckland, NZ, is currently a Head of Business Transformation Office at Lotto New Zealand. Paul Dance brings experience from previous roles at Eingev Consultancy Services, Foodstuffs North Island Limited, Self-employed and Canon New Zealand Limited. Paul Dance holds a 2016 - 2018 Business Studies Diploma - Management in Marketing, Macroeconomics, Law, HR, Contempary Mgmt, Retail, Aviation, Sports & Exercise Science @ Massey University. With a robust skill set that includes Sales Growth, Product Innovation, Change Management, Project Management, Organizational Culture and more. Paul Dance has 2 emails on RocketReach.
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