Paul Castro Location
- Valenzuela, NCR, PH
Paul Castro Work
- 2020 - now Senior Shift Lead @
- 2019 - 2020 Quality Assurance Manager @
- 2017 - 2019 Vendor Manager @
- 2016 - 2017 Creative Solutions Specialist @
- 2016 - 2016 Customer Experience and Sales Associate @ Telco Services Australia
- 2015 - 2016 Customer Service Representative @
- 2012 - 2015 Client Onboarding Specialist @ GL Advisor
- 2012 - 2012 Associate Client Advisor @ GL Advisor
- 2011 - 2012 Workforce Intraday Analyst @
- 2007 - 2011 Resource Management Analyst @ HSBC Electronic Data Processing Philippines, Inc.
- 2004 - 2007 Customer Operations Support Specialist @
- 2004 - 2004 Production Team Leader @
- 2004 - 2004 Customer Service Representative @
Paul Castro Education
- Mapua Institute of Technology
BS (Architecture)
1997 - 2003 - Don Bosco Technical Institute Makati
High School Diploma (Academic Diploma and Technical )
1993 - 1997
Paul Castro Skills
- Workforce Management
- Call Centers
- Call Center
- Customer Service
- BPO
- Customer Satisfaction
- Customer Experience
- Leadership
- Process Improvement
- Team Leadership
- Management
- Team Management
- Outsourcing
- Performance Management
- Training
- Vendor Management
- CRM
Paul Castro Summary
- Paul Castro, based in Valenzuela, NCR, PH, is currently a Senior Shift Lead at Wing. Paul Castro brings experience from previous roles at Wing, Magic, Inc and Telco Services Australia. Paul Castro holds a 1997 - 2003 BS in Architecture @ Mapua Institute of Technology. With a robust skill set that includes Workforce Management, Call Centers, Call Center, Customer Service, BPO and more. Paul Castro has 1 emails on RocketReach.
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