Workforce Intraday Analyst @ (February 2011 - March 2012)
Resource Management Analyst @ HSBC Electronic Data Processing Philippines, Inc. (April 2007 - February 2011)
Customer Operations Support Specialist @ (December 2004 - April 2007)
Production Team Leader @ (June 2004 - December 2004)
Customer Service Representative @ (March 2004 - June 2004)
Paul Castro Education
Mapúa University
BS (Architecture)
1997-2003
Don Bosco Technical Institute Makati
High School Diploma (Academic Diploma and Technical )
1993-1997
Paul Castro Skills
Workforce Management
Call Centers
Call Center
Customer Service
BPO
Customer Satisfaction
Customer Experience
Leadership
Process Improvement
Team Leadership
Management
Team Management
Outsourcing
Performance Management
Training
Vendor Management
CRM
Paul Castro Summary
Paul Castro, based in Valenzuela, NCR, PH, is currently a Associate Brand Manager and Executive Assistant at Vdriven. Paul Castro brings experience from previous roles at Wing. Paul Castro holds a 1997 - 2003 BS in Architecture @ Mapúa University. With a robust skill set that includes Workforce Management, Call Centers, Call Center, Customer Service, BPO and more. Paul Castro has 2 emails on RocketReach.
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