2007 -2011 Resource Management Analyst @ HSBC Electronic Data Processing Philippines, Inc.
2004 -2007 Customer Operations Support Specialist @
2004 -2004 Production Team Leader @
2004 -2004 Customer Service Representative @
Paul Castro Education
Mapua Institute of Technology
BS (Architecture)
1997-2003
Don Bosco Technical Institute Makati
High School Diploma (Academic Diploma and Technical )
1993-1997
Paul Castro Skills
Workforce Management
Call Centers
Call Center
Customer Service
BPO
Customer Satisfaction
Customer Experience
Leadership
Process Improvement
Team Leadership
Management
Team Management
Outsourcing
Performance Management
Training
Vendor Management
CRM
Paul Castro Summary
Paul Castro, based in Valenzuela, NCR, PH, is currently a Associate Brand Manager and Executive Assistant at Vdriven. Paul Castro brings experience from previous roles at Wing and ClutchPoints. Paul Castro holds a 1997 - 2003 BS in Architecture @ Mapua Institute of Technology. With a robust skill set that includes Workforce Management, Call Centers, Call Center, Customer Service, BPO and more. Paul Castro has 2 emails on RocketReach.
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