2020 -2022 Global Service Delivery Improvement Manager @
2019 -2020 Operations Lead Nearshore @
2015 -2018 Senior Service Delivery Manager @
2013 -2015 Service Delivery Manager @
Paul Bushell Education
Halton College
National Vocational Qualifications (Business Administration, Information Technology, Accounting)
1994-1997
Helsby High School 1989-1994
Paul Bushell Skills
COPC Registered Coordinator
Emergency First Response Instructor
Call Quality
CSAT
Retentions
Contact Center Management
Team Management
Quality Assurance
Data Analysis
Call Centers
Operations Management
Outsourcing
Customer Experience
COPC
Service Delivery
Customer Satisfaction
Sla
Contact Centers
BPO
Workforce Management
Vendor Management
CRM
Management
Team Leadership
Quality Management
Service Delivery Management
Customer Relationship Management Crm
Business Process Outsourcing Bpo
Project Management
Transition Management
Business Process Outsourcing
Customer Relationship Management
Paul Bushell Summary
Paul Bushell, based in Tallinn, EE, is currently a Head of Global BI and Analytics HUB at Teleperformance. Paul Bushell brings experience from previous roles at Majorel Estonia, Majorel, arvato services Estonia and arvato Services Estonia. Paul Bushell holds a 1994 - 1997 National Vocational Qualifications in Business Administration, Information Technology, Accounting @ Halton College. With a robust skill set that includes COPC Registered Coordinator, Emergency First Response Instructor, Call Quality, CSAT, Retentions and more. Paul Bushell has 1 emails and 1 mobile phone numbers on RocketReach.
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