Paul Brown Email & Phone Number

Senior Director of Support @ Aderant

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Paul Brown Location

Atlanta, GA, US

Paul Brown Work

2024 -now Senior Director of Support @
2023 -2024 Vice President of Client Support @
2022 -2023 Vice President Of Customer Support @
2010 -2021 VP - Customer Care @
2014 -2015 Chief Executive Officer @ Islandcom Wireless (an ATN subsidiary)
2009 -2010 Call Center Director @
2008 -2009 VP - Customer Service and Telesales and Retention @ Alltel
2004 -2007 Director - Business Solutions @ Alltel
2001 -2004 Director - Major Account Sales @ Alltel
1999 -2001 CLEC Operations Manager @ Alltel

Paul Brown Education

University of Arkansas at Little Rock
B.A. (Full athletic scholarship)
Berry College
University of Arkansas at Little Rock
Riddlesdown High School, UK

Paul Brown Skills

Employee Engagement
Reporting Requirements
Mergers & Acquisitions (M&A)
Service Levels
Customer Experience
Call Centers
Customer Service Operations
Business Process Outsourcing (BPO)
Generative AI
Contact Center Operations
Key Metrics
Quality Reviews
Workforce Management
Software as a Service (SaaS)
Employee Training
Performance Metrics
Leadership
Escalations Management
Quality Assurance
Project Management
Customer Service Management
Teamwork
Root Cause Analysis
Vendor Management
Service Center
Task Completion
Artificial Intelligence for Business
Net Promoter Score
KPI Dashboards
Team Motivation
Team Leadership
Chatbots
Operational Excellence
New Markets
Customer Service
Leadership Development
Hiring
Problem Solving
Global Strategy
Customer Satisfaction (CSAT)
Call Routing
Network Performance
Change Management
Organizational Leadership
Key Performance Indicators
Customer Acquisition
Voice of the Customer
Salesforce.com
Call Center Architecture
Contact Center Management
Interactive Voice Response (IVR)
Budgeting
People Development
Global Cross-Functional Team Leadership
Training and Development (HR)
Call Center Development
Customer Retention
People Management
Customer Advocacy
Customer Relationship Management (CRM)
Customer Satisfaction
Forecasting
Voice over IP (VoIP)
K-12 Education
Scalability
Call Center Administration
Performance Improvement
Disaster Recovery
Customer Loyalty
Outsourcing
Private Equity
Venture Capital
Wireless Technologies
Business Analysis
Zendesk
Benefits Administration
Business Development
Azure DevOps Services
Business Strategy
Business Process Improvement
Customer Insight
Crisis Management
Customer Support
Insurance
Performance Management
Resource Allocation
Jira
Strategic Planning
Coaching
Sports Training
Sales
Recruiting
Training
Call Center
Telecommunications
Team Building
Financial Analysis
Project Planning
Sales Operations
Wireless
Management

Paul Brown Summary

Paul Brown, based in Atlanta, GA, US, is currently a Senior Director of Support at Aderant. Paul Brown brings experience from previous roles at LINQ, Ease, ATN and Islandcom Wireless (an ATN subsidiary). Paul Brown holds a B.A. in Full athletic scholarship @ University of Arkansas at Little Rock. With a robust skill set that includes Employee Engagement, Reporting Requirements, Mergers & Acquisitions (M&A), Service Levels, Customer Experience and more. Paul Brown has 2 emails and 1 mobile phone numbers on RocketReach.