Paul Abbott Email
Service Desk Manager @ MSite by Infobric
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Paul Abbott Location
- Prescot, GB
Paul Abbott Work
- Service Desk Manager @ (February 2026 - Present)
- Head of Customer Support @ (December 2024 - December 2025)
- Head of Customer Success @ (January 2024 - January 2025)
- Service Desk Manager @ (April 2018 - January 2024)
- Technical Support Manager @ (January 2013 - April 2018)
- Support Analyst @ (September 2012 - January 2013)
- IS Systems Engineer @ JJB Sports Plc (July 2011 - September 2012)
- Store Liaison Project Manager @ (January 2008 - June 2011)
- Assistant Store Manager @ JJB Sports Plc – Wigan Robin Park (March 2007 - December 2007)
- Assistant Store Manager @ JJB Sports Plc – St Helens Linkway (May 2005 - February 2007)
Paul Abbott Education
- St John Ambulance
Level 3 (Adult Mental Health: Workplace First Aider Qualification)
2023 - Carmel College
Business and Finance Advanced Level
- Datrix Training
ITIL® V3 Foundation Certificate in IT Service Management
- PentagonIT
PRINCE2 Project Management
Paul Abbott Skills
- Analytical Skills
- Budgeting
- Business Intelligence
- Change Management
- Coaching
- Communication
- Contact Centers
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Data Analysis
- Dyslexic Thinking
- Emotional Intelligence
- Help Desk Support
- Incident Management
- Learning Paths
- Loss Prevention
- Management
- Mentoring
- Merchandising
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Multi-channel Retail
- Negotiation
- Networking
- Operations
- POS
- People Management
- Point of Sale (POS) Systems
- Product Support
- Project Management
- Recruiting
- Retail
- Sales
- Security
- Service Desk
- Soft Skills
- Strategy
- Support Management
- Team Leadership
- Team Management
- Technical Support
- Testing
- Time Management
- Training
- Troubleshooting
- Visual Merchandising
- Windows
- Multi Channel Retail
- Point of Sale Pos Systems
- Point of Sale Systems
Paul Abbott Summary
- Paul Abbott, based in Prescot, GB, is currently a Service Desk Manager at MSite by Infobric. Paul Abbott brings experience from previous roles at Cybertill. Paul Abbott holds a Level 3 in Adult Mental Health: Workplace First Aider Qualification @ St John Ambulance. With a robust skill set that includes Analytical Skills, Budgeting, Business Intelligence, Change Management, Coaching and more. Paul Abbott has 1 emails on RocketReach.
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