Patriot Services Construction Information

What is “The Patriot Difference” 1. Quick Response Our team typically responds to water and fire damage emergencies within 45 minutes. It is important to begin mitigation as soon as possible to prevent further damage like mold and rot. 2. Comprehensive Inspection As a full-service general contractor, our technicians consider every detail when inspecting your home or business. For example, although our team may be responding to a roof leak following a recent storm, our technicians will identify damage to siding, windows, fencing, as well as the interior of the home and other related damage. This gives our customers the confidence of knowing that nothing will be missed should they have to file an insurance claim for repairs. 3. Communicate and Deliver Scope Quickly While most restoration companies only provide mitigation services, our team will partner with you until you’re home or business is fully restored and your life is back to normal. We will submit the required documentation to your insurance company quickly using our unique, automated process and taking advantage of the excellent relationships we maintain with adjusters from all of the major insurance carriers. We will also work to identify items in your repair scope that your adjuster may have missed. 4. Identify Desired Scope and Material Many of our customers take advantage of the disaster in order to create dream remodels. Whether you want to return things to the way they were or completely change the structure of your home, our team is ready for any challenge. We also source many required materials directly from the manufacturers, passing those savings to our customers and providing a very convenient selection process. 5. C-C-C Execution - Control: Maintaining quality control throughout the process is crucial to providing an exceptional product once the project is finished. We have incorporated the latest technology into every step of our process to enhance your experience. - Communicate: We aim to provide all parties with the best level of communication throughout the process of restoring your home or business. Ensuring that the contractor, adjuster, and homeowner are consistently in the communications loop is essential to providing the “Best Customer Experience.” - Collaborate: With proper controls and essential communication, we work as a team to coordinate efforts, respond to feedback quickly, and deliver for our customers with efficiency and excellence. 6. Complete Customer Walkthrough and Certificate of Satisfaction We are dedicated to your satisfaction with our work. The Certificate of Completion and Satisfaction is an essential document on every project to provide that accountability. That is why we commit to walking with you through the entire project in order to identify every area that you were not satisfied with prior to declaring the project finished. We will ensure to follow up on every last detail so you can rest easy at night. 7. Customer Satisfaction Follow-Up Aside from our industry superior 5-year labor warranty, we have an automated follow-up process to ensure the “Best Customer Experience” on every project. If you are not happy with the quality of our work, we commit to doing everything possible to win back your trust. That is the “Patriot Difference.”