Patrick Wilke Email
Director, IT Helpdesk @ 2U
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Patrick Wilke Location
- Cape Town, WC, ZA
Patrick Wilke Work
- 2024 -now Director, IT Helpdesk @
- 2023 -2023 Information Technology Operations Manager @
- 2019 -2022 Information Technology Service Delivery Manager @
- 2016 -2019 Service Manager - Africa Region @
- 2013 -2016 Business Technology Manager @
- 2010 -2013 Systems Administrator @
- 2009 -2009 Senior Support Analyst @
- 2009 -2009 Deskside Support Analyst @
- 2009 -2009 2nd Line Support Analyst @
- 2008 -2008 1st Line Support Analyst @
- 2002 -2008 Network Technician @
- 2000 -2008 Support Analyst @ Private user support
Patrick Wilke Education
- Torque-IT
ITIL Foundation certificate (ITIL)
2018-2018
Patrick Wilke Skills
- R&D
- Microsoft Office
- Servers
- Windows Server 2003
- Active Directory
- Windows 7
- Windows Server
- VMware
- Problem Solving
- Deployment
- Troubleshooting
- Desktop Support
- Documentation
- Group Policy
- Testing
- Spiceworks
- Numara Track-It
- Technical Support
- Hardware
- Help Desk Support
- Networking
- Routers
- Information Technology
- System Deployment
- Firewalls
- Windows XP
- Virtualization
- Infrastructure
- Software Documentation
- Operating Systems
- Service Delivery Management
- Netgear
- Numara Track It
- Escalation Resolution
- Printers
- Print Servers
- Management
- IT Service Management
- Workstations
- Antivirus
- Customer Satisfaction
- Apple Support
- Communication
- Hands On Technical Leadership
- Infrastructure Management
- Vendor Management
- Management Of Small Teams
- Service Level Management
- Administration
- Desktop Application Support
- IT Infrastructure Management
- Printer Support
- Laptops
- Business Correspondence
Patrick Wilke Summary
- Patrick Wilke, based in Cape Town, WC, ZA, is currently a Director, IT Helpdesk at 2U. Patrick Wilke brings experience from previous roles at Clickatell, Cape Union Mart Group and Oxford University Press. Patrick Wilke holds a 2018 - 2018 ITIL Foundation certificate in ITIL @ Torque-IT. With a robust skill set that includes R&D, Microsoft Office, Servers, Windows Server 2003, Active Directory and more. Patrick Wilke has 3 emails on RocketReach.
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