Director of HR Transformation @ (January 2014 - January 2016)
Vice President and General Manager of ACN Canada @ (January 2011 - January 2014)
Director IPTV - Customer Care @ (January 2009 - January 2011)
Director - Bell TV - Customer Experience Improvment @ (January 2008 - January 2010)
Director Client Services - Customer experience @ (January 2006 - January 2007)
Bell Mobility (Mobile) – General Manager, Consumer Care @ (January 2004 - January 2006)
General Manager, Bell Wirelines Sales and Service Customer Care @ (January 2002 - January 2004)
General Manager - Field Service Control Center @ (January 2001 - January 2002)
Patrick Steele Education
Ivey Business School at Western University
Executive Program
McGill University
Bachelor of Arts (B.A.)
Patrick Steele Skills
Customer Experience
Operations Management
Call Center
Wireless
Team Leadership
Telecommunications
Product Management
VoIP
Call Centers
Strategic Planning
Business Analysis
Change Management
Leadership
Team Management
Coaching
Project Management
Business Strategy
Process Improvement
Vendor Management
CRM
Sales Management
Workforce Management
Customer Retention
Management
Team Building
Outsourcing
Cross-functional Team Leadership
Strategy
Performance Management
Customer Satisfaction
Cross Functional Team Leadership
Patrick Steele Summary
Patrick Steele, based in Montreal, QC, CA, is currently a Directeur Tranformation Opérationnelle at Videotron. Patrick Steele brings experience from previous roles at Altima Telecom, Nordia Inc., ACN Canada and Bell Canada. Patrick Steele holds a Executive Program @ Ivey Business School at Western University. With a robust skill set that includes Customer Experience, Operations Management, Call Center, Wireless, Team Leadership and more. Patrick Steele has 3 emails and 1 mobile phone numbers on RocketReach.
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