2011 -
2014 Vice President and General Manager of ACN Canada @
2009 -
2011 Director IPTV - Customer Care @
2008 -
2010 Director - Bell TV - Customer Experience Improvment @
2006 -
2007 Director Client Services - Customer experience @
2004 -
2006 Bell Mobility (Mobile) – General Manager, Consumer Care @
2002 -
2004 General Manager, Bell Wirelines Sales and Service Customer Care @
2001 -
2002 General Manager - Field Service Control Center @
Patrick Steele Education
Ivey Business School at Western University
Executive Program
McGill University
Bachelor of Arts (B.A.)
Patrick Steele Skills
Customer Experience
Operations Management
Call Center
Wireless
Team Leadership
Telecommunications
Product Management
VoIP
Call Centers
Strategic Planning
Business Analysis
Change Management
Leadership
Team Management
Coaching
Project Management
Business Strategy
Process Improvement
Vendor Management
CRM
Sales Management
Workforce Management
Customer Retention
Management
Team Building
Outsourcing
Cross-functional Team Leadership
Strategy
Performance Management
Customer Satisfaction
Cross Functional Team Leadership
Patrick Steele Summary
Patrick Steele, based in Montreal, QC, CA, is currently a Directeur Tranformation Opérationnelle at Videotron. Patrick Steele brings experience from previous roles at Altima Telecom, Nordia Inc., ACN Canada and Bell Canada. Patrick Steele holds a Executive Program @ Ivey Business School at Western University. With a robust skill set that includes Customer Experience, Operations Management, Call Center, Wireless, Team Leadership and more. Patrick Steele has 3 emails on RocketReach.
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