Patrick O'Shea Email & Phone Number
Senior Director and Customer Acquisition and Retention @ Vistra Corp.
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Patrick O'Shea Location
- United States
Patrick O'Shea Work
- 2011 -now Senior Director and Customer Acquisition and Retention @
- 2013 -2018 Board of Directors @ PACE (Professional Association of Customer Engagement)
- 2009 -2012 Board of Directors @ SOCAP International
- 2007 -2011 Senior Vice President Call Center Sales and Service Operations @
- 2005 -2007 Vice President Contact Center Operations @ ViewPoint Bank
- 2002 -2004 Director Sales and Retention @
- 2001 -2003 Assistant Vice President Customer Service Operations @
- 2000 -2001 Director - National Contact Center Operations @
Patrick O'Shea Education
- Amberton University
Masters of Science (Management)
2008-2010 -
Bachelor of Arts (Communications)
- Harvard Business School
Graduate Certificate (Organizational Leadership)
-
Certificate (Executive Leadership)
Patrick O'Shea Skills
- Customer Loyalty
- Analytical Skills
- Sales Management
- Customer Satisfaction
- Customer Service
- Call Center
- Tele-Sales Process and Execution
- Call Center Sales Process Improvement
- Customer Relations
- Sales
- Strategic Planning
- Team Building
- Vendor Management
- Account Management
- B2B
- Banking
- Business Process Improvement
- Business Development
- Budgets
- CRM
- Call Centers
- Coaching
- Contact Centers
- Credit
- Cross-functional Team Leadership
- Customer Acquisition
- Customer Experience
- Forecasting
- Employee Training
- Employee Relations
- Customer Retention
- Customer Relationship Management (CRM)
- Management
- Leadership Development
- Leadership
- Mergers & Acquisitions
- Negotiation
- New Business Development
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Program Management
- Project Management
- Sales Operations
- Sales Process
- Strategy
- Team Leadership
- Telemarketing
- Training
Patrick O'Shea Summary
- Patrick O'Shea, based in United States, is currently a Senior Director and Customer Acquisition and Retention at Vistra Corp.. Patrick O'Shea brings experience from previous roles at PACE (Professional Association of Customer Engagement), SOCAP International, Comerica Bank and ViewPoint Bank. Patrick O'Shea holds a 2008 - 2010 Masters of Science in Management @ Amberton University. With a robust skill set that includes Customer Loyalty, Analytical Skills, Sales Management, Customer Satisfaction, Customer Service and more. Patrick O'Shea has 2 emails on RocketReach.
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Top Vistra Corp. Employees
Jim Burke
President and Chief Executive Officer
Dallas, TX, US
Kristopher Moldovan
Executive Vice President and CFO
Irving, TX, US
Terry Coots
Vice President Retail Technology
Irving, TX, US
Christy Dobry
Vice President and Controller of Operations Accounting
Texas, United States
Brandon Stanislaus
Vice President, Origination
Irving, TX, US
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