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Patrick Lima Location
State of São Paulo, Brazil
Patrick Lima Work
Latam Customer Service Manager @ (August 2023 - Present)
Customer Success Manager @ (February 2011 - July 2023)
Project Manager @ (December 2008 - February 2011)
Project Manager @ (June 2006 - December 2008)
Account Manager @ (January 2006 - January 2006)
System Administrator @ Eletronic Data Systems (January 2000 - January 2001)
Lotus Notes Administrator @ (January 1999 - January 2000)
Support Analyst @ (January 1998 - January 1999)
Patrick Lima Education
London Universal College
Postgraduation (Strategic Business in I.T)
2003-2004
Universidade Presbiteriana Mackenzie
Graduation (Data Processing)
1996-1999
Patrick Lima Skills
B2B
COBIT
CRM
Change Management
Computação em nuvem
Crisis Management
Data Center
Disaster Recovery
Experiência do cliente
Fidelidade dos clientes
Gestão de contas
Gestão de equipes distribuídas
Gestão de portfólio de projetos
Gestão de serviços de entrega
Gestão de vendas
Governança de TI
ISO 20000
IT Management
IT Operations
IT Outsourcing
IT Service Management
IT Strategy
ITIL
Information Technology
Infrastructure
Integration
Liderança de equipe multifuncional
MS Project
Management
Microsoft Certified Professional
Negociação
Operating Systems
Outsourcing
PMBOK
PMI
PMO
PMP
Pre-sales
Processo de venda
Project Management
Relações C-Level
Requirements Analysis
Satisfação do cliente
Service Delivery
Service Management
Sla
Soluções tecnológicas
Strategic Planning
System Deployment
Team Leadership
Team Management
Telecommunications
WAN
Portuguese
System Administration
IP
Microsoft Exchange
Incident Management
Windows Server
Servers
DNS
VPN
VoIP
Unix
Project Portfolio Management
Software Documentation
Marketing
Security
PowerPoint
Education
Pre Sales
Estimates
Supervision
Engineering
Resources
Data Systems
Account Management
Allocations
Patrick Lima Summary
Patrick Lima, based in State of São Paulo, Brazil, is currently a Latam Customer Service Manager at IDEMIA. Patrick Lima brings experience from previous roles at BT Global Services, HP Enterprise Services and EZ-Security. Patrick Lima holds a 2003 - 2004 Postgraduation in Strategic Business in I.T @ London Universal College. With a robust skill set that includes B2B, COBIT, CRM, Change Management, Computação em nuvem and more. Patrick Lima has 3 emails on RocketReach.
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