2024 -now Workforce Planning and Technical Support Analyst @
2020 -2024 Technical Manager @
2014 -2020 Contact Center Manager @
2013 -2014 Insurance Professional @
2011 -2013 Supervisor @
1999 -2008 Workforce Management @
Patrick Hidalgo Education
University of the Incarnate Word
Master of Business Administration (M.B.A.) (Business Administration, Management and Operations)
2014-2022
The University of Texas at Austin
Cerftificate (Advanced Managerial Techniques)
2019-2019
University of the Incarnate Word
Bachelor of Business Administration (B.B.A.) (Business Administration and Management, General)
2006-2012
Patrick Hidalgo Skills
Leadership
Microsoft Office
Management
Operations Management
Banking
Marketing
Lean Process Improvement
Healthcare
Vendor Management
Team Leadership
Training
Public Speaking
Customer Service
Call Center
Insurance
Business Process Improvement
Business Analysis
Microsoft Excel
Strategic Planning
Team Building
Contact Centers
Customer Experience
Sales
Customer Satisfaction
Contact Center Management
Contact Center Technology
Communication
Visio
Workforce Management
Financial Services
Strategy
Business Administration
Program Management
Risk Management
Business Process
Leadership Development
Change Management
Customer Support
Technical Support
Project Management
Coaching
Patrick Hidalgo Summary
Patrick Hidalgo, based in San Antonio, TX, US, is currently a Workforce Planning and Technical Support Analyst at Credit Human. Patrick Hidalgo brings experience from previous roles at Credit Human, USAA and South Texas Radiology Imaging Centers. Patrick Hidalgo holds a 2014 - 2022 Master of Business Administration (M.B.A.) in Business Administration, Management and Operations @ University of the Incarnate Word. With a robust skill set that includes Leadership, Microsoft Office, Management, Operations Management, Banking and more. Patrick Hidalgo has 1 emails and 2 mobile phone numbers on RocketReach.
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