Patrick Hagan Email & Phone Number
Senior Account Manager - Vendor Management | OptumServe @ UnitedHealth Group
5 free lookup(s).
Patrick Hagan Location
- Los Angeles, CA, US
Patrick Hagan Work
- 2020 -now Senior Account Manager - Vendor Management | OptumServe @
- 2017 -2019 Manager Workforce Management @
- 2012 -2017 Senior Manager, Workforce Management @
- 2007 -2011 Workforce Management and Contact Center Manager @
- 2006 -2007 Sr Corporate Forecasting Analyst @
- 2005 -2006 Workforce Manager @
- 1999 -2005 Manager, Workforce Management @
Patrick Hagan Education
- Glendale Community College
(Coursework in Accounting)
1990-1992
Patrick Hagan Skills
- Vendor Enagement
- Contact Center Strategy
- Contact Center Leadership
- Contact Center Technology
- Contact Center Management
- Contact Center Architecture
- Scorecard Management
- Headcount Management
- Reporting & Analysis
- Business Continuity Planning
- Statements of Work (SOW)
- Vendor Contracts
- Vendor Partnerships
- Vendor Relations
- Contractual Agreements
- Customer Satisfaction
- Budgeting
- Performance Management
- Contact Center Operations
- Customer Loyalty
- Call Center
- Workforce Management
- Process Improvement
- Team Building
- Strategic Planning
- Customer Experience
- Project Management
- Customer Service
- Team Leadership
- Microsoft Office
- Business Analysis
- Forecasting
- Vendor Management
- Microsoft Excel
- Operations Management
- Call Centers
- Cross-functional Team Leadership
- Leadership
- Coaching
- Training
- Business Process Improvement
- Workforce Planning
- Strategic Leadership
- Sales Process Implementation
- Customer Acquisition
- Customer Relationship Management (CRM)
- Customer Engagement
- Customer-focused Service
- Six Sigma
- Contact Centers
Patrick Hagan Summary
- Patrick Hagan, based in Los Angeles, CA, US, is currently a Senior Account Manager - Vendor Management | OptumServe at UnitedHealth Group. Patrick Hagan brings experience from previous roles at UnitedHealth Group, Beachbody and Charter Communications. Patrick Hagan holds a 1990 - 1992 Glendale Community College. With a robust skill set that includes Vendor Enagement, Contact Center Strategy, Contact Center Leadership, Contact Center Technology, Contact Center Management and more. Patrick Hagan has 2 emails and 2 mobile phone numbers on RocketReach.
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