Patrick Hagan Email & Phone Number
Senior Account Manager - Vendor Management | OptumServe @ UnitedHealth Group
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Patrick Hagan Location
- Los Angeles, CA, US
Patrick Hagan Work
- Senior Account Manager - Vendor Management | OptumServe @ (January 2020 - Present)
- Manager Workforce Management @ (August 2017 - December 2019)
- Senior Manager, Workforce Management @ (January 2012 - April 2017)
- Workforce Management and Contact Center Manager @ (June 2007 - December 2011)
- Sr Corporate Forecasting Analyst @ (May 2006 - June 2007)
- Workforce Manager @ (May 2005 - May 2006)
- Manager, Workforce Management @ (January 1999 - January 2005)
Patrick Hagan Education
- Glendale Community College
Coursework in Accounting
1990-1992
Patrick Hagan Skills
- Vendor Enagement
- Contact Center Strategy
- Contact Center Leadership
- Contact Center Technology
- Contact Center Management
- Contact Center Architecture
- Scorecard Management
- Headcount Management
- Reporting & Analysis
- Business Continuity Planning
- Statements of Work (SOW)
- Vendor Contracts
- Vendor Partnerships
- Vendor Relations
- Contractual Agreements
- Customer Satisfaction
- Budgeting
- Performance Management
- Contact Center Operations
- Customer Loyalty
- Call Center
- Workforce Management
- Process Improvement
- Team Building
- Strategic Planning
- Customer Experience
- Project Management
- Customer Service
- Team Leadership
- Microsoft Office
- Business Analysis
- Forecasting
- Vendor Management
- Microsoft Excel
- Operations Management
- Call Centers
- Cross-functional Team Leadership
- Leadership
- Coaching
- Training
- Business Process Improvement
- Workforce Planning
- Strategic Leadership
- Sales Process Implementation
- Customer Acquisition
- Customer Relationship Management (CRM)
- Customer Engagement
- Customer-focused Service
- Six Sigma
- Contact Centers
Patrick Hagan Summary
- Patrick Hagan, based in Los Angeles, CA, US, is currently a Senior Account Manager - Vendor Management | OptumServe at UnitedHealth Group. Patrick Hagan brings experience from previous roles at UnitedHealth Group, Beachbody and Charter Communications. Patrick Hagan holds a 1990 - 1992 Coursework in Accounting @ Glendale Community College. With a robust skill set that includes Vendor Enagement, Contact Center Strategy, Contact Center Leadership, Contact Center Technology, Contact Center Management and more. Patrick Hagan has 1 emails and 3 mobile phone numbers on RocketReach.
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