Patrick Eid Email & Phone Number
Chef de Service, Centre de Services Informatiques
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Patrick Eid Location
- Montreal, QC, CA
Patrick Eid Work
- Chef de Service, Centre de Services Informatiques @ Institut Cardiologie de Montréal (April 2020 - Present)
- Gestionnaire, Centre de services TI @ (May 2019 - April 2020)
- Manager Global IT Service Desk @ (January 2018 - March 2019)
- Chef Centre de Services TI @ Nexio (July 2017 - January 2018)
- Chef Centre de Services TI @ (September 2014 - October 2016)
- Superviseur Centre de Services TI @ (March 2007 - September 2014)
- Superviseur @ (April 2006 - March 2007)
- Superviseur @ (August 2005 - January 2006)
- Superviseur @ (March 2002 - March 2005)
Patrick Eid Education
- McGill University
Certificat (Associé Certifié Réseaux Cisco CCNA)
2001-2001 - Collège Herzing
AEC (Attestation d’études collégiales en micro-ordinateurs et réseaux)
1999-2001 - UQAM | Université du Québec à Montréal
Cours universitaires en informatique et administration
1996-1999 - Collège de Bois-de-Boulogne
DEC (Sciences humaines, profil administration)
1994-1996
Patrick Eid Skills
- Change Management
- Customer Experience
- Customer Experience Management
- Customer Satisfaction
- Customer Service Management
- Customer Service Operations
- Customer Service Training
- Customer Support
- Customer-focused Service
- Help Desk Implementation
- IT Management
- IT Operations
- IT Service Management
- ITIL
- Incident Management
- Integration
- Inter
- Interviewing
- KPI Dashboards
- KPI Implementation
- KPI Reports
- Kpi
- Management
- Numara Footprints
- Service Desk
- Service-Level Agreements (SLA)
- ServiceNow
- SharePoint
- Team Building
- Team Coordination
- Team Leadership
- Team Management
- Teamwork
- Windows 7
Patrick Eid Summary
- Patrick Eid, based in Montreal, QC, CA, is currently a Chef de Service, Centre de Services Informatiques at Institut Cardiologie de Montréal. Patrick Eid brings experience from previous roles at Parkland Fuel Corporation, Gildan, Nexio and Ivanhoé Cambridge. Patrick Eid holds a 2001 - 2001 Certificat in Associé Certifié Réseaux Cisco CCNA @ McGill University. With a robust skill set that includes Change Management, Customer Experience, Customer Experience Management, Customer Satisfaction, Customer Service Management and more. Patrick Eid has 1 emails and 1 mobile phone numbers on RocketReach.
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