Patrick de Souza Email
Crisis Incident Manager, Service Delivery Manager - Service Management @ Macquarie Group
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Patrick de Souza Location
- London, GB
Patrick de Souza Work
- Crisis Incident Manager, Service Delivery Manager - Service Management @ (January 2009 - Present)
- IT Operations Manager @ (January 2008 - January 2009)
- Customer Services Manager @ (October 2005 - January 2008)
- Head of Expert Level Support (Promotion) @ Equant Singapore PTE Ltd. (February 2005 - October 2005)
- Head of Core Network Supervision (Promotion) @ Equant Singapore PTE Ltd (March 2003 - January 2005)
- Expert Level Support Engineer @ Equant Singapore PTE Ltd (June 2001 - February 2003)
Patrick de Souza Education
- INTERCOLLEGE
Bachelor of Science (Business Administration, Management)
Patrick de Souza Skills
- Incident Management
- Service Delivery
- IT Service Management
- IT Operations
- ITIL
- Project Delivery
- Vendor Management
- Stakeholder Management
- Trading Systems
- IT Strategy
- Service Management
- Infrastructure
- Management
- Problem Management
- Telecommunications
- Disaster Recovery
- Team Management
- Team Leadership
- Outsourcing
- Sla
- Data Center
- Process Improvement
- Change Management
- Sales
- Customer Service
- Business Analysis
Patrick de Souza Summary
- Patrick de Souza, based in London, GB, is currently a Crisis Incident Manager, Service Delivery Manager - Service Management at Macquarie Bank. Patrick de Souza brings experience from previous roles at Fox-Pitt, Kelton, Orange Business UK, Equant Singapore PTE Ltd. and Equant Singapore PTE Ltd. Patrick de Souza holds a Bachelor of Science in Business Administration, Management @ INTERCOLLEGE. With a robust skill set that includes Incident Management, Service Delivery, IT Service Management, IT Operations, ITIL and more. Patrick de Souza has 3 emails on RocketReach.
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