Pascal Duval Email & Phone Number
Responsable planification @ HomeServe France
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Pascal Duval Location
- Lyon, FR
Pascal Duval Work
- 2022 - now Responsable planification @
- 2016 - now Chargé de Planification and Suivi d'activité confirmé @
- 2016 - 2016 Superviseur service clientèle @
- 2009 - 2015 Responsable Planification Service Clients TNT Express France 2 millions d'appels par an @
- 2004 - 2008 Responsable technique 1.5 millions d’appels par an @
- 1999 - 2004 adjoint manager centre d'appels @
Pascal Duval Education
- Université Jean Moulin (Lyon III)
maîtrise (LEA anglais - espagnol)
1989 - 1995 - Lycée Ampère Saxe
Baccalauréat (Economiques et sociales)
1987 - 1989
Pascal Duval Skills
- Call Center
- Contact Centre
- Workforce Management
- Forecasting
- scheduling
- planning
- IEX Total View
- Change Management
- French
- People Management
- Customer Experience
- Passion to Succeed
- Team Management
- Management
- Gestion d'équipe
- Expérience client
- Prévisions
- Centres d'appel
- Amélioration des processus
Pascal Duval Summary
- Pascal Duval, based in Lyon, FR, is currently a Responsable planification at HomeServe France. Pascal Duval brings experience from previous roles at HomeServe France, ISERBA and TNT France. Pascal Duval holds a 1989 - 1995 maîtrise in LEA anglais - espagnol @ Université Jean Moulin (Lyon III). With a robust skill set that includes Call Center, Contact Centre, Workforce Management, Forecasting, scheduling and more. Pascal Duval has 3 emails and 1 mobile phone numbers on RocketReach.
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