Paola Garcia Email & Phone Number
Customer Operations Director @ WOM Colombia
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Paola Garcia Location
- Colombia
Paola Garcia Work
- 2022 -now Customer Operations Director @
- 2020 -2022 Customer Experience Manager @
- 2020 -2020 Executive Director @
- 2015 -2018 Loyalty Strategies Manager @
- 2014 -2015 Customer Experience Director UNE @
- 2009 -2013 Gerente de Fidelización @
- 2009 -2013 Gerente de Retención y Fidelización @ Telefónica Móviles Colombia
Paola Garcia Education
- Edime-Universidad de La Sabana
(Programa de Induccion a la Direccion Empresarial)
2008-2009 - Fundación Universidad de Bogotá 'JorgeTadeo Lozano'
certified (International Marketing)
2004-2004 - Universidad Jorge Tadeo Lozano
Profesional en Comercio Internacional
1999-2004 - Universidad de Telefónica-Barcelona
(Customer Relationship)
Paola Garcia Skills
- Voice of the Customer
- Net Promoter Score
- Key Performance Indicators
- Customer Experience
- Customer Lifecycle Management
- Gestión de proyectos
- Customer Satisfaction
- Call Centers
- Planificación estratégica
- Telecommunications
- Outsourcing
- Customer Retention
- CRM
- Mobile Devices
- Estrategia empresarial
- Mobile Communications
- 3G
- Managed Services
- 2G
- Mobile Technology
- Segmentation
- Project Management
- GSM
- Team Leadership
- Customer Service
- Team Management
- Negociación
- Loyalty Programs
- Customer Loyalty Management
- Building Customer Loyalty
- Telco
- Revenue Assurance
- Churn
- Negotiation
- Business Strategy
- Value Propositions
- Wireless Technologies
- Product Management
- Budgeting
- Customer Experience Management
Paola Garcia Summary
- Paola Garcia, based in Colombia, is currently a Customer Operations Director at WOM Colombia. Paola Garcia brings experience from previous roles at WOM Colombia, ASOCIACIÓN COLOMBIANA PARA LA EXPERIENCIA DEL CLIENTE, Claro Colombia and EMTELCO S.A.. Paola Garcia holds a 2008 - 2009 Edime-Universidad de La Sabana. With a robust skill set that includes Voice of the Customer, Net Promoter Score, Key Performance Indicators, Customer Experience, Customer Lifecycle Management and more. Paola Garcia has 2 emails and 4 mobile phone numbers on RocketReach.
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