Paola Garcia Email & Phone Number
Senior Director of Digital Services @ WOM Colombia
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Paola Garcia Location
- Colombia
Paola Garcia Work
- Senior Director of Digital Services @ (October 2026 - Present)
- Customer Care Director @ (October 2026 - Present)
- Customer Operations Director @ (July 2022 - Present)
- Customer Experience Manager @ (August 2020 - July 2022)
- Executive Director @ (January 2020 - August 2020)
- Loyalty Strategies Manager @ Claro Colombia (March 2015 - December 2018)
- Customer Experience Director UNE @ (April 2014 - March 2015)
- Gerente de Fidelización @ (January 2009 - November 2013)
- Gerente de Retención y Fidelización @ Telefónica Móviles Colombia (January 2009 - November 2013)
Paola Garcia Education
- Edime-Universidad de La Sabana
Programa de Induccion a la Direccion Empresarial
2008-2009 - Universidad Jorge Tadeo Lozano
certified (International Marketing)
2004-2004 - Universidad Jorge Tadeo Lozano
Profesional en Comercio Internacional
1999-2004 - Universidad de Telefónica-Barcelona
Customer Relationship
2012
Paola Garcia Skills
- Voice of the Customer
- Net Promoter Score
- Key Performance Indicators
- Customer Experience
- Customer Lifecycle Management
- Gestión de proyectos
- Customer Satisfaction
- Call Centers
- Planificación estratégica
- Telecommunications
- Outsourcing
- Customer Retention
- CRM
- Mobile Devices
- Estrategia empresarial
- Mobile Communications
- 3G
- Managed Services
- 2G
- Mobile Technology
- Segmentation
- Project Management
- GSM
- Team Leadership
- Customer Service
- Team Management
- Negociación
- Loyalty Programs
- Customer Loyalty Management
- Building Customer Loyalty
- Telco
- Revenue Assurance
- Churn
- Negotiation
- Business Strategy
- Value Propositions
- Wireless Technologies
- Product Management
- Budgeting
- Customer Experience Management
Paola Garcia Summary
- Paola Garcia, based in Colombia, is currently a Senior Director of Digital Services at WOM Colombia. Paola Garcia brings experience from previous roles at WOM Colombia and ASOCIACIÓN COLOMBIANA PARA LA EXPERIENCIA DEL CLIENTE . Paola Garcia holds a 2008 - 2009 Programa de Induccion a la Direccion Empresarial @ Edime-Universidad de La Sabana. With a robust skill set that includes Voice of the Customer, Net Promoter Score, Key Performance Indicators, Customer Experience, Customer Lifecycle Management and more. Paola Garcia has 2 emails and 4 mobile phone numbers on RocketReach.
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Top WOM Colombia Employees
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Bogotá, Bogota, CO
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Bogotá, CO
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Bogotá, Bogota, CO
Abraham Robles
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Bogotá, Bogota, CO
David Castillo
Especialista de Aplicaciones Backend
Bogotá, Bogota, CO
Juan Pablo Vásquez
Director de desarrollo de nuevos negocios
Bogotá, Bogota, CO
Christian Rodriguez
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Carmen Liliana Escobar Barreto
Jefe de telesales y ventas Asistidas
Bogotá, Bogota, CO
Carlos Rodriguez
Jefe Go to Market
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Cesar Higuera
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