Enterprise IT Specialist II, Rapid Response Deskside Technician @ (May 2022 - April 2026)
Desktop Support Technician for Ascension Borgess Hospital @ (January 2021 - April 2022)
IT Specialist @ Allegan County (September 2020 - December 2020)
Analyst 1 Customer Support (Deskside Support) @ (December 2019 - March 2020)
Deskside Support Technician and Pomeroy Contractor @ (September 2019 - December 2019)
Desktop Support Associate @ (March 2018 - August 2019)
Member Contact Center Specialist @ (May 2014 - September 2015)
Computer Support Technician @ (July 2013 - January 2014)
IT Support Intern @ (May 2013 - July 2013)
Administrative Assistant Office Manager @ (May 2007 - March 2009)
Pamela Oconnor Education
Kalamazoo Valley Community College 2016-2017
Baker College
Associate of Applied Science (Information Technology Support Specialist)
2013-2015
Baker College
Associate of Applied Science (Web Development)
2010-2012
Pamela Oconnor Skills
ConnectWise
Leadership
Genesys Cloud
Information Technology
Troubleshooting
Technical Support
CompTIA A+
IT Support
Software Installation
Computer Repair
Printer Support
LAN-WAN
Network Security
Wide Area Network (WAN)
Mobile Operating Systems
Computer Hardware Troubleshooting
macOS
Office 365
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Computer Hardware
Operating Systems
Microsoft Office Specialist
Active Directory
Databases
Mac
Audio Visual (AV) Systems
Remote Desktop
Microsoft Teams
Google Suite
Customer Support
Customer Service
ServiceNow
Windows 10
Help Desk
Microsoft Certified Technology Specialist (MCTS): Windows 7, Config.
Microsoft Specialist: Windows 7, Configuration
Barcode Scanners
Networking
Dell
Bomgar
Break Fix
Hardware Installation
Software Troubleshooting
IT Hardware Support
VMware
OS X
PowerPoint
Windows 8
Windows
Data Entry
Configuration
Photoshop
Medical Terminology
Excel
Photography
Outlook
Microsoft Office
Microsoft Windows 7
A+ 901
Electronic Medical Record Emr
Training
Symitar
MCTS
Windows 7
Printers
Microsoft Specialist
Config
Word
Laptops
Microsoft Certified Technology Specialist Mcts
Hardware
Yosemite
Access
Electronic Medical Record
Pamela Oconnor Summary
Pamela Oconnor, based in Mattawan, MI, US, is currently a Enterprise IT Engineer Sr, Rapid Response Deskside Technician at R1 RCM. Pamela Oconnor brings experience from previous roles at R1 RCM, TEKsystems, Allegan County and Bronson Healthcare. Pamela Oconnor holds a 2016 - 2017 Kalamazoo Valley Community College. With a robust skill set that includes ConnectWise, Leadership, Genesys Cloud, Information Technology, Troubleshooting and more. Pamela Oconnor has 3 emails and 1 mobile phone numbers on RocketReach.
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