Pamela Emans Email & Phone Number
Head of Customer Service Delivery @ NOW
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Pamela Emans Location
- Glasgow, GB
Pamela Emans Work
- Head of Customer Service Delivery @ (February 2018 - Present)
- Head of Service and Outbound Sales for Sky Ireland @ (May 2013 - February 2018)
- Planning Manager @ (October 2012 - May 2013)
- Operational Bridge Manager @ (September 2009 - November 2012)
- Resource and Planning Manager @ (July 2008 - September 2009)
- Scheduling Analyst @ (April 2007 - June 2008)
- Resource Planning Analyst @ (January 2001 - January 2007)
Pamela Emans Education
- Glasgow Caledonian University 1998-2001
Pamela Emans Skills
- Contact Centers
- Workforce Management
- Capacity Planning
- Customer Experience
- Call Center
- Resource Management
- Service Delivery
- Stakeholder Management
- Genesys
- Avaya
- Outsourcing
- Inbound Marketing
- Forecasting
- Performance Management
- Team Management
- Business Analysis
- Change Management
- Workforce Planning
- Business Process Improvement
- Project Planning
- Business Process
Pamela Emans Summary
- Pamela Emans, based in Glasgow, GB, is currently a Head of Customer Service Delivery at NOW TV. Pamela Emans brings experience from previous roles at Sky and BSkyB. Pamela Emans holds a 1998 - 2001 Glasgow Caledonian University. With a robust skill set that includes Contact Centers, Workforce Management, Capacity Planning, Customer Experience, Call Center and more. Pamela Emans has 3 mobile phone numbers on RocketReach.
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