Palermo Solutions uses 13 technologies like Apache, Apache HTTP Server, and Avaya. View Palermo Solutions's complete Tech Stack.
Palermo Solutions Programming Languages And Frameworks Technology
The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.
JavaScript is the programming language of HTML and the Web.
Palermo Solutions Platform And Storage Technology
The Apache HTTP Server is a powerful and flexible HTTP/1.1 compliant web server.
Microsoft Exchange Online is a hosted email for business.
Palermo Solutions Communications Technology
Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.
Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly
Microsoft Outlook is an personal information manager from microsoft which helps users communicate, manage schedules & find what they need quickly & easily.
Siemens HiPath is a PBX phone system for medium businesses with up to 500 users.
Palermo Solutions Customer Management Technology
Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.
Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.
Genesys Inbound helps in real-time monitoring of key voice interaction data, including the number of interactions in a queue, average wait times, SLA adherence and staff activities.
Palermo Solutions Computer Networks Technology
AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.
Top Palermo Solutions Employees
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David Bowlby
President at Palermo Solutions
Lancaster, OH, US23
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