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Pablo P Location
Costa Rica
Pablo P Work
Incident Manager @ (January 2019 - Present)
Technical Support Engineer @ (August 2016 - September 2018)
Client Tech Support Representative II (Financial and Risk Management Solutions) at FISERV @ (September 2014 - August 2016)
Senior Specialist Second Level Support Support Specialist Mobility OPS BlackBerry Server and Client @ (April 2010 - September 2014)
Subject Matter Expert Second level support BlackBerry and Email Client @ (June 2006 - April 2010)
Customer Service Representative @ (December 2005 - June 2006)
Pablo P Education
Centro de Estudios Brasileros
Portuguese (Portuguese Language and Literature)
2016-2018
Tecnológico de Costa Rica
Tecnico en Redes (CCNA)
Universidad Tecnica Nacional
English as a Second Major
Pablo P Skills
Análisis de negocio
Technical Support
Trabajo en equipo
Soporte técnico
Gestión de proyectos
Servicio de atención al cliente
Blackberry
Blackberry Enterprise Server
Blackberry OS
Blackberry applications
Teamwork
Customer Service
Customer Support
Customer Oriented
Outlook
Microsoft Exchange
Microsoft Outlook
Active Directory
Gestión de riesgos
Microsoft Access
High level of initiative
GOOD Technology iOS and Android
Cisco Technologies
Customer Experience
iPhone Support
MS Access
Certificación ITIL v3 Foundations
Pablo P Summary
Pablo P, based in Costa Rica, is currently a Incident Manager at Accenture. Pablo P brings experience from previous roles at VMware AirWatch, Fiserv, Bank of America and hp. Pablo P holds a 2016 - 2018 Portuguese in Portuguese Language and Literature @ Centro de Estudios Brasileros. With a robust skill set that includes Análisis de negocio, Technical Support, Trabajo en equipo, Soporte técnico, Gestión de proyectos and more. Pablo P has 1 emails on RocketReach.
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