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Our mantra At Outlook, we have found that success follows when companies identify, understand and act on the tensions between what their customers want and what commercial realities allow. We see these tensions as opportunities and focus our work on delivering insights that resolve them – inspiring strategies and tactics that are both rooted in customers’ lives and commercially focused. What we do We undertake market research and consultancy (consumer and business-to-business) underpinned by sound commercial nous. Everyone at Outlook takes a hands-on approach, including the Directors who don’t just appear at the beginning and end of a project. Our particular areas of expertise are: branding, advertising and communication; npd; customer experience and channels; churn and retention. Sectors o Media o Telecoms / Technology o Utilities o Retail and FMCG o Finance o Transport and Leisure o Charities info@outlookres.co.uk http://www.outlookresearch.co.uk