Otis Brown Email & Phone Number
Senior Manager, Employer Services @ Vestwell
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Otis Brown Location
- West Chester, PA, US
Otis Brown Work
- 2026 -now Senior Manager, Employer Services @
- 2025 -2026 Client Service Manager @
- 2023 -2025 Client Relationship Administrator- Institutional Investment Group @
- 2022 -2023 Participant Services Lead and Contact Center Manager @
- 2019 -2022 Contact Center Team Lead- Client Experience and Escalations @
- 2016 -2019 Underwriting and Client Success Team Lead @
- 2015 -2016 Underwriter @
- 2014 -2015 Client Success Representative @
- 2010 -2014 Head of A and R (New York City) @ OVRTONE MUSIC GROUP
- 2010 -2012 Benefits Service Representative @
- 2008 -2010 Member and Provider Services Representative @
- 2003 -2007 Document and Data Retention Specialist @ JTR Associates
Otis Brown Education
- Middle Tennessee State University (MTSU)
Bachelor of Arts - BA (Communication and Media Studies)
1996-1998 - West Chester University of Pennsylvania
None (Communication and Media Studies)
1993-1995
Otis Brown Skills
- Client Development
- Portfolio Management
- 401(k) Retirement Savings Plans
- Project Management
- Financial Reporting
- Contact Centers
- Root Cause Analysis
- Root Cause Problem Solving
- Problem Solving
- Interactive Voice Response (IVR)
- Call Center Administration
- Escalation Resolution
- Customer Escalation Management
- Customer Experience
- Job Coaching
- Call Center Development
- Training
- Insurance
- Leadership
- Customer Service
- Microsoft Outlook
- Management
- Documentation
- Working with Brokers
- Claims Management
- Underwriting
- Debt Settlement
- Debt Management
- Legal Document Preparation
- Presentations
- Presentation Skills
- Leading Meetings
- Organizational Leadership
- Business Meetings
- Negotiation
- Consumer Healthcare
- Consumer Relations
- Customer Relationship Management (CRM)
- Team Leadership
- Team Management
- Team Motivation
- Automated Underwriting Systems
- Contract Negotiation
- Contract Management
- Client Relations
- Client Rapport
- Client Services
- Client Billing
- Key Client Relationships
- Legal Compliance
- U.S. Fair Debt Collection Practices Act (FDCPA)
- FCRA
- Healthcare
- Health Insurance
- Claims Handling
- Claims Resolution
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Customer Relationship Management Crm
- u.s. Fair Debt Collection Practices Act Fdcpa
- Customer Relationship Management
- u.s. Fair Debt Collection Practices Act
Otis Brown Summary
- Otis Brown, based in West Chester, PA, US, is currently a Senior Manager, Employer Services at Vestwell. Otis Brown brings experience from previous roles at Ascensus, Infosys BPM and Beyond Finance, Inc.. Otis Brown holds a 1996 - 1998 Bachelor of Arts - BA in Communication and Media Studies @ Middle Tennessee State University (MTSU). With a robust skill set that includes Client Development, Portfolio Management, 401(k) Retirement Savings Plans, Project Management, Financial Reporting and more. Otis Brown has 1 emails on RocketReach.
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