Osman Matar Email
Customer Service Lead | On Running | Trisouq.com | Ventumracing-me.com | Cariuma.ae @ Enduro Supply
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Osman Matar Location
- Dubai, AE
Osman Matar Work
- Customer Service Lead | On Running | Trisouq.com | Ventumracing-me.com | Cariuma.ae @ (August 2023 - Present)
- Customer Service Team Leader | 6street.com | Tommy.com | Crocs.com | Stevemadden.com| Addidas KSA and QA @ (August 2019 - August 2023)
- Call Center Representative @ Cupola Teleservices (CTS) (January 2018 - June 2019)
- Call Center Representative @ (October 2017 - January 2018)
- Sales Supervisor @ K and T International for Medical Supply CO.LTD, SUDAN (December 2015 - October 2017)
Osman Matar Education
- Al neelain University
Bachelor of Science - BS (Petroleum Geology)
2010-2015
Osman Matar Skills
- Accountability
- Budget & Resource Management
- CRM & Process Optimization
- Checkout
- Cin7 Core
- Communication
- Conflict Resolution
- Contact Center Operations & Performance Management
- Cross-functional Collaboration & Project Management
- Customer Experience Optimization
- Customer Journey Mapping
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Management
- Dynamic Solution Finder
- English
- Escalation Management & Conflict Resolution
- Leadership
- Leadership Development
- Logistics & Supply Chain Management
- Magento
- Metrics
- Microsft dynamic
- Microsoft Dynamics NAV
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- NAVISION Software
- Performance Monitoring & Reporting
- Problem Solving
- Process Automation
- Process Improvement & SOP Development
- Public Speaking
- Research
- Shopify
- Sprinkler Systems
- Team Building
- Team Leadership
- Team Training & Development
- Time Management
- Z-Zentrix
- Zendesk
- Zoho CRM
- Zoho Desk
Osman Matar Summary
- Osman Matar, based in Dubai, AE, is currently a Customer Service Lead | On Running | Trisouq.com | Ventumracing-me.com | Cariuma.ae at Enduro Supply. Osman Matar brings experience from previous roles at 6thStreet.com, Cupola Teleservices (CTS), Integres and K and T International for Medical Supply CO.LTD, SUDAN. Osman Matar holds a 2010 - 2015 Bachelor of Science - BS in Petroleum Geology @ Al neelain University. With a robust skill set that includes Accountability, Budget & Resource Management, CRM & Process Optimization, Checkout, Cin7 Core and more.
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