Oriol Prats Email
Head of Live Operations Support @ Glovo
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Oriol Prats Location
- Barcelona, CT, ES
Oriol Prats Work
- 2024 -now Head of Live Operations Support @
- 2024 -2026 Head of Operations @
- 2014 -2018 Global Network Operations Center Manager @
- 2023 -2024 Head of Service Operations @
- 2026 -now VP of Operational Center of Excellence @
- 2023 -2024 Global Head of Service @
- 2021 -2023 Global Head of Support @
- 2021 -2023 Head of Customer Care @
- 2019 -2021 Customer Care Operations Manager @
- 2019 -2021 Operations Manager @
- 2014 -2018 Global Network Operations Center Manager @
- 2014 -2018 Operations Center Manager @
- 2010 -2014 Team Leader CS @
- 2014 -2018 Operations Center Manager @
- 2008 -2014 Customer Support Team Lead @
- 2008 -2010 Customer Support Representative Tier 3 @
- 2006 -2008 IT Manager and Customer Care @ Instronic 2000
- 2002 -2006 Lead IT and Customer Care @ TPV Retail
Oriol Prats Education
- Business Master
Power MBA
2020-2021 - Munster Technological University
Bachelor's Degree (Business Administration and Management, General)
2014-2016 - Munster Technological University
Bachelor of Business Administration (BBA) (Bachelor of Business (Higher Certificate))
2011-2013 - Universitat Oberta de Catalunya
(Information Technology)
2009-2012 - EMT
Electronics Engineering
2021 - thePower
Program ThePowerMBA (Business Expert - Business Adminstration)
2021
Oriol Prats Skills
- Leadership
- Six Sigma
- Customer Relationship Management Crm
- Team Building
- Gaming Industry
- Customer Relations
- Computer Games
- Call Center
- MMO
- Technical Training
- ITIL
- Kibana
- IEX
- Customer Satisfaction
- Troubleshooting
- Incident Management
- English
- Agile Methodologies
- Green Belt
- Team Management
- Team Leadership
- Process Improvement
- Tableau
- Online Gaming
- Microsoft Office
- Game Development
- Microsoft Excel
- Gaming
- Team Motivator
- Change Management
- Training
- Time Management
- MMORPG
- Customer Service
- E Sports
- Customer Support
- Video Games
- Teamwork
- Management
- Project Management
- Coaching
- Problem Solving
- KPI
- Major Incident Management
- Service Level Agreements Sla
- Key Performance Indicators
- Call Centers
- Sfia
- Performance Management
- Catalan
- Spanish
- Customer Relationship Management
- Service Level Agreements
Oriol Prats Summary
- Oriol Prats, based in Barcelona, CT, ES, is currently a Head of Live Operations Support at Glovo. Oriol Prats brings experience from previous roles at Glovo, Blizzard Entertainment, Fourthline and fundcraft. Oriol Prats holds a 2020 - 2021 Power MBA @ Business Master. With a robust skill set that includes Leadership, Six Sigma, Customer Relationship Management Crm, Team Building, Gaming Industry and more. Oriol Prats has 1 emails on RocketReach.
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