Oren Levi Email

Director of Global Support @ Dream

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Oren Levi Location

Israel

Oren Levi Work

Director of Global Support @ (August 2024 - Present)
Director of Global Customer Support and DPO @ (January 2023 - December 2024)
Director Of Global Support @ (January 2021 - December 2023)
Head Of Global Support @ (January 2021 - December 2021)
Cloud Support and NOC Manager @ (January 2020 - December 2021)
Director of Support and NOC @ (January 2017 - January 2020)
Support and NOC Manager @ (January 2010 - January 2017)

Oren Levi Education

The Open University of Israel
Bachelor's degree
Tel Aviv University
Bachelor's degree
ORT Colleges
Electrical (Electronics and Communications Engineering)

Oren Levi Skills

SIP
VoIP
Telecommunications
SS7
IP
TCP/IP
Cisco Technologies
MPLS
Telephony
Ethernet
NOC
Network Design
Routing
QoS
Wireless
SNMP
Network Architecture
Integration
Network Engineering
Switches
Juniper
Juniper Technologies
Voice over IP (VoIP)
Internet Protocol (IP)
Wireless Technologies
Internet Protocol Suite (TCP/IP)
Session Initiation Protocol (SIP)
Signaling System 7 (SS7)
Analytical Skills
Artificial Intelligence (AI)
Attention to Detail
B2C
Big Data
Budget Management
Business Intelligence (BI)
Business Process Improvement
Business-to-Business (B2B)
Client Development
Client Relations
Coaching
Communication
Community Management
Continuous Improvement
Coordinating Activities
Corrective Actions
Crisis Management
Customer Data
Customer Engagement
Customer Experience
Customer Experience Management
Customer Interaction
Customer Journeys
Customer Lifecycle Management
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Success
Customer Support
Customer Value
Data Analysis
Delivery Management
Diagnose
Engineering
Escalations Management
Global Cross-Functional Team Leadership
Global Customer Service
Global Teams
IT Escalation
Incident Management
Incident Response
Jira
Key Performance Indicators
Leadership
Managed Services
Management
Managing Global Operations
Operational Activities
Operations Management
Optimising
Oral Communication
Performance Motivation
Policies & Procedures
Proactive Monitoring
Problem Solving
Product Adoption
Product Road Mapping
Project Planning
Quality Assurance Standards
Quality of Service (QoS)
RCA
Root Cause
Salesforce.com
Service Centers
Service-Level Agreements (SLA)
Soft Skills
Software as a Service (SaaS)
Start-ups
Strategic Planning
Strategic Thinking
Strategy Implementation
Support Engineers
Support Services
Task Management
Team Alignment
Team Leadership
Team Management
Team Performance
Technical Investigations
Technical Support
Ticketing
Ticketing Systems
Time Management
Training
Troubleshooting
opertations excellent
security infomation
Distribution
Networking
Signaling System 7 Ss7
Internet Protocol Suite Tcp/Ip
Microsoft Office
Voice Over Ip Voip
Internet Protocol Ip
Project Management
Session Initiation Protocol Sip
Voice Over Ip
Internet Protocol
Internet Protocol Suite
Session Initiation Protocol
Quality of Service
Computer Science
Business to Business
Service Level Agreements
Start Ups
Freshdesk
Datadog
Software as a Service
Presentation Skills
Supervisory Skills
English
Customer Focused Service
Kibana
Network Monitoring Tools
Amazon Web Services

Oren Levi Summary

Oren Levi, based in Israel, is currently a Director of Global Support at Dream. Oren Levi brings experience from previous roles at GreenRoad, Verbit.ai and Forescout Technologies Inc.. Oren Levi holds a Bachelor's degree @ The Open University of Israel. With a robust skill set that includes SIP, VoIP, Telecommunications, SS7, IP and more. Oren Levi has 1 emails on RocketReach.