Optimum Contact Limited Information

Optimum Contact is focused upon optimising the customer engagement process across all points of the business interface with customers. Using Meridian, our market leading technology platform, we offer multichannel data collection (e.g. web, telephone, offline devices) and reporting across all customer engagement and marketing communications activities. All results are assessed for validity and consistency, with analysis and reports generated automatically to customer requirements. With over 100 sites in operation our solutions are enabling real time results and driving immediate actions so that our clients can make a difference. Our mission is to deliver the highest quality and most cost effective measurement and assessment services to drive optimisation of the customer interface for commercial markets and healthcare providers.