OpenSourceHost Inc Information

At OpenSourceHost, we are committed to providing a level of support that matches the high quality and availability of our world-class web hosting services. As specialists in our industry, our professional customer service and support representatives understand the needs of our clients and strive to exceed their support expectations. We understand the importance of our services in our customers' businesses, and we always work to help our clients succeed by providing the very highest quality of support. To ensure that our customers are receiving consistent, rapid, and high quality support, we have developed a set of guidelines to purposefully define the boundaries of support as offered by our support team. This document, which clearly states the supported services we provide and outlines all supported products and applications, will serve as the baseline for the support you will receive from OpenSourceHost. We will always do our best to assist you in resolving any issue that you may have, either by providing hands on support for an issue specifically related to the services that we provide, or by attempting to provide you with relevant information as available on our support site. Due to differentiation of our products, each product class will be defined below with its level of support. Any items that are not mentioned will then be assumed to be the responsibility of the customer. For your convenience, our support site provides links to third-party documentation as well as articles written by our staff with guidance on these rare and unusual cases; these articles will be identified with labels stating that they are being provided for your convenience only. Additionally, we invite our customers to ask questions and share solutions with others on our customer forums, which are not moderated by our staff. If you have any questions regarding our services, the scope of our support, or a particular issue which you encounter during the use of our services, we welcome you to contact us so that we may assist you. Our business depends on your satisfaction, and we know that your business depends on our quality of service; it is our primary goal to insure that you receive the best service possible, and we hope that you will find our support website, as well as our staff, to be a trusted resource when growing your business online.