OnScript AI Information

OnScript AI helps contact centers automate quality assurance with advanced AI. The platform analyzes 100% of calls and delivers transcripts, sentiment, intent, and scoring within minutes. No more manual reviews or limited sampling — just fast, consistent, and scalable QA that helps teams improve performance and stay compliant. Key Features • Scorecard – Comprehensive call scoring and evaluation system • Data Validation – Real-time data validation and compliance checking • Facts – Extract key facts and information from calls • Disposition – Automated call disposition and categorization • PII Redaction – Automatic PII redaction for full compliance • Intent – Understand customer intentions and motivations • Sentiment – Real-time sentiment analysis and tracking • Vocalytics – Advanced voice analytics and insights • Webhook Automation – Seamless integration and workflow automation • Daily Digest Reports – Comprehensive daily performance summaries • Agent Trend Analysis – Track agent performance trends over time • Agent Coaching – AI-powered coaching and training insights Used Across Industries Healthcare, financial services, education, insurance, legal, retail, e-commerce, hospitality, telecom, BPOs, government services, and performance marketing. Onscirpt has our SOC1, SOC2, ISO 27001 certifications and we are HIPAA and PCI compliant. We’re trusted by contact centers of all sizes to improve QA and compliance processes, boost efficiency, and unlock better call intelligence