OneWorld Connections Information

Engage, Deliver & Transform. OneWorld Connections is a wholly own subsidiary of OneWorld Holdings, Hong Kong & was incorporated in 2006. The newly formed OneWorld Connections management team constitutes of highly seasoned industry leaders who have had the credentials of establishing the BPO / ITO industry in Philippines. The management team has a proven track record of serving Fortune 500 organizations with the likes of American Express Service Center, IBM (BPO), GE etc. OWC provides top of the line contact center services to customers across various geographies. Our services include providing end to end CRM solutions to organizations from a customer’s point of view. Some of the areas that we specialize include; • Outbound Telemarketing & Services • Inbound Customer Service & Fulfillment • Credit & Collections • Multi – channel contact including Voice, E-mail & Chat We currently provide contact center services from our 330 seater delivery facility in Ortigas, metro Manila. OWC is also setting up another 400 seater site in Makati city. OWC has extensive experience in providing contact center services across various industry verticals including; • Travel & Hospitality • Technology & Telecom • Retail & E-commerce • Banking & Financial Services We currently service 7 accounts by a team of approx. 200 agents, we plan to ramp up to a strength of about 2000 agents by end of 2011.