Welcome to On-Dynamics. The home of Hugo Herrera. Hugo's work focuses on Microsoft Agentic AI Business Solutions and Dynamics 365 Contact Centers. He works with two simple principles: Understand: Take the time to listen, learn, and understand what success looks like for you, your team, and the organization. Deliver: Bring 15 years of experience and proven practice to design solutions you'll be proud of, then work alongside your team to bring them to life. He has delivered Dynamics 365 contact centres and AI solutions for Microsoft and Fortune 500 companies across the globe. His work was a finalist for Best Use of AI at the UK Customer Experience Awards 2024. His published work on Microsoft Power Platform solution architecture is used by consultancies and enterprise teams worldwide.
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