Omer Cilo Email
Head of Customer Experience @ Borusan Next
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Omer Cilo Location
- Istanbul, Turkey
Omer Cilo Work
- Head of Customer Experience @ (October 2022 - Present)
- Head Of Customer Experience @ (July 2018 - August 2022)
- Head Of Customer Experience @ (November 2016 - April 2018)
- Senior Service and Customer Experience Manager (e-commerce) @ (February 2014 - November 2016)
- Customer Experience Designer @ (January 2004 - February 2014)
Omer Cilo Education
- Yıldız Technical University
B (Metallurgicall and Materials Engineering)
1997-2004 - Kadir Has Anadolu Lisesi
4,65 (MF)
1994-1997
Omer Cilo Skills
- Business Development
- CRM
- Call Center
- Call Centers
- Coaching
- Communication
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Centricity
- Customer Contact
- Customer Engagement
- Customer Experience
- Customer Experience Design
- Customer Experience Management
- Customer Experience Transformation
- Customer Journey Mapping
- Customer Journeys
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- E-commerce
- Europe, the Middle East, and Africa
- Executive Management
- IVR Management
- Information Technology
- Leadership
- Management
- Mobile Communications
- Mobile Devices
- Mobile Technology
- NPS
- New Business Development
- Online Marketplace
- People Management
- Problem Solving
- Process Design
- Process Management
- Product Development
- Product Management
- Project Management
- Project Managers
- Project Planning
- Service Design
- Service Experience
- Team Leadership
- Team Management
- Telecommunications
- User Experience (UX)
Omer Cilo Summary
- Omer Cilo, based in Istanbul, Turkey, is currently a Head of Customer Experience at Borusan Next. Omer Cilo brings experience from previous roles at Zingat.com, Markafoni, sahibinden.com and Turkcell. Omer Cilo holds a 1997 - 2004 B in Metallurgicall and Materials Engineering @ Yıldız Technical University. With a robust skill set that includes Business Development, CRM, Call Center, Call Centers, Coaching and more. Omer Cilo has 2 emails on RocketReach.
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