Omega3C Information

We are a Consulting company and a Solution Provider specialized in Customer Experience Management processes. We provide end-to-end CRM and CX Management solutions through the most innovative technologies and AI, to manage new customer relationships intelligently, proactively and with the least effort, for a winning Customer Experience. We are a result-oriented organization with an extensive experience in process optimization and innovation of the Customer Engagement and CX Management models. Consulting & Professional Services We help companies improve customer experience; we are technology advisors to transform technological investments into powerful business solutions. We develop CX & Digital Transformation models to create new business opportunities, operational efficiency, cost reduction and excellent performance. CX & Feedback Management We provide solutions to manage CX in real-time through the most complete and leading platform in the world. We guide companies in adopting a "Customer Centric" strategy to improve every interaction, on all customer touch points, with "close the loop" and proactive action plans. Customer Engagement We improve contact strategies and operational processes. We manage Project Management activities to implement Omni-Channel and CRM solutions that integrate Self-Service, Chat & Voice Bot, Social Listening and Marketing Automation. Workforce Optimization We support companies in optimizing their contacts and efficiency metrics with the most innovative technologies of Workforce Management, Knowledge Management, Contact Deflection and automation strategies. Big Data & Interaction Analytics We analyze the "voice of the customer" to get predictive models and drive results, improving metrics, with innovative Performance & Interaction Analytics, CX & Big Data Analytics tools.