Omar Ashour Email
Head of Customer Service @ OMX Digital
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Omar Ashour Location
- Dubai, AE
Omar Ashour Work
- Head of Customer Service @ (July 2025 - Present)
- Customer Experience Manager @ (December 2023 - July 2025)
- Customer Service Manager @ (July 2022 - October 2023)
- Assistant Customer Service Manager @ (October 2021 - September 2022)
- Customer Experience Supervisor @ (December 2019 - October 2021)
- Customer Service Team Lead @ (November 2017 - December 2019)
- International Customer Service Representative @ (September 2015 - September 2017)
Omar Ashour Education
- Pharos University in Alexandria
Bachelor of Business Administration - BBA (Accounting)
2010-2015
Omar Ashour Skills
- American English
- Analytical Skills
- Attention to Detail
- Automation & AI
- Business Development
- Client Relations
- Communication
- Communication Training
- Communications Management
- Complaint Management
- Contact Centers
- Cross-cultural Communication Skills
- Cross-functional Team Leadership
- Customer Experience
- Customer Experience Strategy
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Data Analysis
- Delegation
- Enterprise Resource Planning (ERP)
- High Achiever
- Key Performance Indicators
- Leadership
- Management
- Microsoft Excel
- Microsoft Office
- Negotiation
- Net Promoter Score
- New Business Development
- Online Content
- Operational Excellence
- Oral Communication
- Partner & Stakeholder Management
- People Management
- Performance Reviews
- Policies & Procedures
- Positive Discipline
- Positive Psychology
- Problem Solving
- Process Design
- Process Improvement
- Research Skills
- Service Operations
- Service-Level Agreements (SLA)
- Statutory Accounting Principles (SAP)
- Strategic Thinking
- Team Leadership
- Team Management
- Teamwork
- Technology Trends
- User Experience (UX)
- Voice of the Customer
Omar Ashour Summary
- Omar Ashour, based in Dubai, AE, is currently a Head of Customer Service at OMX Digital. Omar Ashour brings experience from previous roles at OMX Digital, Alshaya Group and GMG. Omar Ashour holds a 2010 - 2015 Bachelor of Business Administration - BBA in Accounting @ Pharos University in Alexandria. With a robust skill set that includes American English, Analytical Skills, Attention to Detail, Automation & AI, Business Development and more. Omar Ashour has 1 emails on RocketReach.
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