OLTP Voice Systems Technology Stack

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.

Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.

Interactive Intelligence Interaction Recorder, the software solution for multichannel recording, quality assessment control, compliance safeguards, and storage management. The Interaction Recorder and Interaction Quality Manager features include the ability to record and assess calls, emails, and web chats.

Microsoft Forms is an online surveys and polls creator to collect customer feedback, measure employee satisfaction, and organize team events.

Avaya Routers is a family of routing devices designed for networking professionals.

Genesys SIP Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to the telephony device.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

Font Awesome makes it easy to add vector icons and social logos to their website.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

jQuery is a cross-platform JavaScript library designed to simplify the client-side scripting of HTML. It is free, open-source software using the permissive MIT License. Web analysis indicates that it is the most widely deployed JavaScript library by a large margin.

Modernizr is a JavaScript library which is designed to detect HTML5 and CSS3 features in various browsers, which lets JavaScript avoid using unimplemented features or use a workaround such as a shim to emulate them. Modernizr aims to provide this feature detection in a complete and standardized manner.

MySQL is an open source database that supports scalable web-based and embedded database applications.

Oracle Database is an object-relational database management system.

Contact Form 7 is a tool to manage multiple contact forms.

Google Maps is a web-based service that enables users to find local businesses, view maps, get driving directions, and more.

InVision is the Digital Product Design platform used to make the world’s best customer experiences.

Microsoft Project helps users plan projects and collaborate from virtually anywhere with the right tools for project managers, project teams, and decision makers.

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Microsoft Exchange Online is a hosted email for business.

Oracle Linux with Oracle enterprise-class support offers Linux operating system (OS) for the enterprise computing needs.

Oracle Solaris is an enterprise operating system offering security, speed, and simplicity for enterprise cloud environments and DevOps.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Oracle8i is a small footprint Java-enabled database that brings enterprise applications to mobile devices such as laptops, handheld computers, PDAs.

Oracle9i is an internet-ready object-relational database management system (DMS) designed for application and web developers.

Oracle Forms is a software product for creating screens that interact with an Oracle database.

Microsoft Visio is a diagramming, process modeling & data visualization solution which enables communication of complex information through data-linked diagrams.

Oracle PL/SQL is a procedural language designed an extension to Structured Query Language (SQL).

WPBakery Page Builder is a page builder plugin for WordPress which allows you to create stunning website content.

Oracle Designer is a Computer-Aided Software Engineering (CASE) technology for modeling, designing and generating applications that are based on Oracle products

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

WooCommerce is an eCommerce plugin for Wordpress