Ollie Underdown Email
Senior Service Delivery Manager @ ATOC - now Rail Delivery Group
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Ollie Underdown Location
- England, United Kingdom
Ollie Underdown Work
- 2016 -now Senior Service Delivery Manager @
- 2015 -2016 Technical Support Lead @
- 2013 -2015 Service Delivery Manager @
- 2012 -2013 Change Manager @
- 2010 -2012 Global Change and Release Manager @
- 2004 -2010 Service Manager @
- 1999 -2004 Senior Deskside Support Analyst @
Ollie Underdown Education
- Harlow College 1996-1997
- Chelmsford College 1986-1988
- Mark Hall Comprehensive 1981-1986
Ollie Underdown Skills
- ITIL
- Service Delivery
- IT Service Management
- Active Directory
- Incident Management
- Change Management
- Service Desk
- Project Delivery
- Infrastructure
- IT Management
- PRINCE2
- IT Operations
- Problem Management
- Service Management
- XP
- Disaster Recovery
- Citrix
- Sla
- Outsourcing
- SharePoint
- IT Strategy
- Vendor Management
- HP
- Stakeholder Management
- Information Technology
- Virtualization
- Documentation
- Configuration Management
- Release Management
- Blackberry Enterprise Server
- System Deployment
- Hardware
- Service Improvement
- Data Center
- Software Documentation
- Windows
- Business Continuity
- ITIL v3 Foundations Certified
- IT Outsourcing
- Governance
- IT Transformation
- Axios assyst
- ServiceNow
- ITIL Certified
- ISO 20000
- Knowledge Management
- Project Management
- Service-Level Agreements (SLA)
- VMware
- Customer Service
- Print Management
- Laptops
- Service Level Agreements Sla
- Microsoft Office
- Business Analysis
- Agile Methodologies
- Leadership
- Troubleshooting
- Windows XP
- Service Level Agreements
Ollie Underdown Summary
- Ollie Underdown, based in England, United Kingdom, is currently a Senior Service Delivery Manager at ATOC - now Rail Delivery Group. Ollie Underdown brings experience from previous roles at Clifford Chance, ASOS.com and Allen & Overy LLP. Ollie Underdown holds a 1996 - 1997 Harlow College. With a robust skill set that includes ITIL, Service Delivery, IT Service Management, Active Directory, Incident Management and more. Ollie Underdown has 2 emails on RocketReach.
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Ollie Underdown
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