Olivia Kosasih Email
Customer Engagement Lead» B2B and B2C and Franchise CXM ● CX and CRM Transformation ● Commercial Growth @ Pedders Suspension & Brakes
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Olivia Kosasih Location
- Melbourne, VIC, AU
Olivia Kosasih Work
- Customer Engagement Lead» B2B and B2C and Franchise CXM ● CX and CRM Transformation ● Commercial Growth @ (April 2026 - Present)
- CRM Manager » B2B and B2C ● Customer Value and Commercial Growth ● Loyalty Management @ (July 2023 - April 2026)
- CRM Manager ANZ » Lifecycle Marketing ● Research and Insights ● Customer Engagement Program @ (February 2023 - July 2023)
- Customer Experience and Marketing contractor » Experience and Process improvement ● CX Transformation @ (June 2022 - July 2023)
- Customer Engagement Specialist » Journey optimisation ● Lead Generation ● Process Mapping @ (September 2022 - February 2023)
- Senior Digital Marketing Advisor » Advanced Personalisation ● Digital Experience Design @ (January 2022 - June 2022)
- Customer Experience Manager » CX Adoption ● Design and Innovation ● Transformation ● VoC @ (January 2021 - January 2022)
- Marketing Manager » Lifecycle Marketing ● Value Proposition ● Machine Learning Personalisation @ (January 2020 - January 2021)
- Direct Marketing Advisor » Loyalty Program Design ● Lifecycle Marketing ● Customer Strategy @ (January 2019 - January 2020)
- Head of Customer Engagement » Organisational Culture ● Employee Engagement ● Experience Design @ (January 2018 - January 2019)
- Senior Manager - Strategy and Business Development @
- Senior Digital Strategy Manager » Digital Engagement and Experience ● Online Revenue Optimisation @ (September 2016 - January 2018)
- CRM Specialist » Marketing Automation ● Journey Design ● Loyalty Marketing @ (July 2015 - June 2016)
- Social Media Specialist » Customer Engagement ● Insight ● Community @
- AIMIA Loyalty Marketing Consultant » Customer Loyalty ● Analytics ● Segmentation @
- Account Manager » Business Development ● Sales ● Commercial negotiations @
- Assistant Marketing Manager » Marketing Communications ● Strategy Development ● Media Buying @
- Marketing Coordinator @
Olivia Kosasih Education
- Monash University
Master (Strategic Marketing)
- Swinburne University of Technology
Graduate Diploma in Information Technology (Database Management)
- Monash University
Bachelor's degree - Commerce (Economics and Science)
Olivia Kosasih Skills
- Customer Experience Design
- CRM
- Loyalty Marketing
- Marketing Communications
- Strategic Planning
- Marketing
- Account Management
- Marketing Strategy
- Media Planning
- Project Management
- Market Research
- Recruiting
- Customer Service
- Event Management
- Social Media Marketing
- Social Media
- Media Buying
- Project Planning
- MS CRM 2015
- Click Dimensions - Marketing automation
- B2C Marketing
- B2B Marketing
- Strategy
- Leadership
- Professional Mentoring
- Advertising
- Management
- Digital Marketing
- Customer Segmentation Strategy
- Customer Relationship Management (CRM)
- Marketing Automation
- Customer Relationship Management Crm
- Business Development
- Brand Management
- Click Dimensions
- Customer Relationship Management
Olivia Kosasih Summary
- Olivia Kosasih, based in Melbourne, VIC, AU, is currently a Customer Engagement Lead» B2B and B2C and Franchise CXM ● CX and CRM Transformation ● Commercial Growth at Pedders Suspension & Brakes. Olivia Kosasih brings experience from previous roles at Techtronic Industries - TTI, Jenny Craig, LivKos and Great Southern Bank. Olivia Kosasih holds a Master in Strategic Marketing @ Monash University. With a robust skill set that includes Customer Experience Design, CRM, Loyalty Marketing, Marketing Communications, Strategic Planning and more. Olivia Kosasih has 2 emails on RocketReach.
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