Enterprise Customer Success Manager @ (July 2023 - November 2024)
Process Design Manager @ (October 2021 - July 2023)
Senior Customer Success Associate @ (April 2020 - October 2021)
Complex Issue Resolution Associate @ (May 2018 - April 2020)
Complex Issue Resolution Analyst @ (June 2017 - May 2018)
Client Support Analyst @ (March 2016 - June 2017)
Customer Service Coordinator @ Empire Beauty Schools (May 2014 - March 2016)
Olivia Edwards Education
Southern New Hampshire University
Bachelor of Science - BS (Organizational Leadership)
2023-2025
DeVry University
Medical Insurance Coding Specialist/Coder
2017-2019
Olivia Edwards Skills
A/R Management
Business Process Improvement
Business Relationship Management
Business-to-Business (B2B)
Change Management
Customer Relationship Management (CRM)
Customer Success
Data Analysis
Healthcare Consulting
Healthcare Information Technology (HIT)
Influence At All Levels
Influence Without Authority
Influential Communicator
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Product Life Cycle
Project Management
Revenue Cycle Management
Olivia Edwards Summary
Olivia Edwards, based in Palm Coast, FL, US, is currently a Senior Manager of Customer Success, Enterprise Accounts at athenahealth. Olivia Edwards brings experience from previous roles at athenahealth. Olivia Edwards holds a 2023 - 2025 Bachelor of Science - BS in Organizational Leadership @ Southern New Hampshire University. With a robust skill set that includes A/R Management, Business Process Improvement, Business Relationship Management, Business-to-Business (B2B), Change Management and more. Olivia Edwards has 1 emails and 2 mobile phone numbers on RocketReach.
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