Olivera M. Email
Senior Technical Support Analyst @ Planview, Inc.
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Olivera M. Location
- Richmond Hill, ON, CA
Olivera M. Work
- 2021 -now Senior Technical Support Analyst @
- 2014 -2021 Team Lead - Customer Technical Support @
- 2008 -2014 Team Lead - Customer Technical Support @
- 2005 -2008 Senior Quality Assurance Analyst @
- 2002 -2005 QA Analyst @
Olivera M. Education
- University of Belgrade
Olivera M. Skills
- Customer Service
- Testing
- Business Process Improvement
- Voice of the Customer
- Customer Relationship Management (CRM)
- Quality Control
- Soft Skills
- Incident Management
- Business Requirements
- Key Performance Indicators
- Customer Service Management
- Business Process
- Client Relations
- Coaching
- Mentoring
- Test Planning
- Creative Problem Solving
- Software Quality Assurance
- Microsoft Office
- Service-Level Agreements (SLA)
- Relationship Development
- Coaching & Mentoring
- Client Services
- Product Knowledge
- Knowledge Base
- Strategic Thinking
- Software Support
- Leadership
- Teamwork
- Customer-Focused Service
- Customer Satisfaction (CSAT)
- Communication
- Interpersonal Skills
- Analytical Skills
- Quality Assurance
- Project Portfolio Management
- SQL
- Troubleshooting
- Training
- Customer Satisfaction
- Team Building
- Team Leadership
- Relationship Building
- Problem Solving
- Customer Support
- Microsoft SQL Server
- Web Applications
- Agile Methodologies
- Software Project Management
- TFS
- Sales
- Technical Support
- Strategic Planning
- Software
- Requirements Analysis
Olivera M. Summary
- Olivera M., based in Richmond Hill, ON, CA, is currently a Senior Technical Support Analyst at Planview, Inc.. Olivera M. brings experience from previous roles at Changepoint and Compuware. Olivera M. holds a University of Belgrade. With a robust skill set that includes Customer Service, Testing, Business Process Improvement, Voice of the Customer, Customer Relationship Management (CRM) and more. Olivera M. has 2 emails on RocketReach.
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