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Oliver Jackson Location
United Kingdom
Oliver Jackson Work
Head of Customer Happiness @ (April 2021 - Present)
Customer Service Manager @ (September 2020 - April 2021)
Customer Service Manager @ iPresence.ca (June 2019 - September 2020)
Customer Service Manager @ (March 2019 - June 2019)
Head of Customer Service @ (June 2015 - February 2019)
Project Management Coordinator @ (November 2013 - May 2015)
Customer Service Representative @ (August 2012 - October 2013)
Oliver Jackson Education
Royal Holloway, University of London
Bachelor's degree (Classics and Classical Languages, Literatures, and Linguistics)
2008-2011
Oliver Jackson Skills
Customer Service
Team Leadership
Management
Customer Satisfaction
Contact Centers
Call Centers
Customer Experience
Customer Retention
Interviews
Italian
People Skills
Performance Appraisal
Change Management
Project Management
Team Building
Cross-functional Team Leadership
Communication
Microsoft Office
Teamwork
Leadership
Zendesk
Performance Management
Google Suite
Microsoft Excel
Google Apps
E-business
English
Customer Service Management
Customer Service Training
Team Management
Time Management
Customer Support
Training
Problem Solving
Oliver Jackson Summary
Oliver Jackson, based in United Kingdom, is currently a Head of Customer Happiness at Mailbird. Oliver Jackson brings experience from previous roles at iGenius, iPresence.ca, Floom and MadeSimple Group. Oliver Jackson holds a 2008 - 2011 Bachelor's degree in Classics and Classical Languages, Literatures, and Linguistics @ Royal Holloway, University of London. With a robust skill set that includes Customer Service, Team Leadership, Management, Customer Satisfaction, Contact Centers and more. Oliver Jackson has 3 emails on RocketReach.
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