Oliver Brookes Email
User Researcher @ OPENCAST SOFTWARE EUROPE LIMITED
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Oliver Brookes Location
- Sheffield, GB
Oliver Brookes Work
- User Researcher @ (April 2026 - Present)
- Consultant | User researcher @ (October 2022 - Present)
- User Researcher @ (June 2022 - September 2022)
- Customer Experience and Insight Manager @ (January 2022 - June 2022)
- Customer Experience Project Manager @ (January 2021 - January 2022)
- Customer Experience Agent @ (June 2020 - December 2020)
- Our Mythical Childhood Survey Editor @ (October 2017 - December 2021)
- Customer Service Information Assistant (FTC) @ (September 2019 - June 2020)
- Customer Service Advisor @ (January 2019 - September 2019)
- Customer Operations Executive @ (November 2018 - December 2018)
- Graduate Trainee - Customer Services (FTC) @ (April 2017 - October 2018)
Oliver Brookes Education
- University of Leeds
Bachelor’s Degree (Classical Civilisation)
2012-2015 - University of Roehampton
Master's of Research - MRes (Classical Research)
2016
Oliver Brookes Skills
- Accessibility Testing
- Accessibility in design
- Analytical Skills
- Communication
- Creative Writing
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Support
- Data Analysis
- Design Thinking
- Editing
- English
- Google Docs
- Higher Education
- Interpersonal Skills
- Lean Thinking
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Online Support
- Oral Communication
- Organization Skills
- Presentation Skills
- Problem Solving
- Product Knowledge
- Professional Phone Skills
- Proof reading
- Public Speaking
- Research
- Social Media
- Software Troubleshooting
- Teamwork
- Technical Support
- Telephone Manner
- Time Management
- Troubleshooting
- User Experience (UX)
- User Experience Design (UED)
- Writing
- Written Communication
- Zendesk
- complaint handling
Oliver Brookes Summary
- Oliver Brookes, based in Sheffield, GB, is currently a User Researcher at Opencast | B Corp™. Oliver Brookes brings experience from previous roles at Capgemini Invent, Department for Education and Numan. Oliver Brookes holds a 2012 - 2015 Bachelor’s Degree in Classical Civilisation @ University of Leeds. With a robust skill set that includes Accessibility Testing, Accessibility in design, Analytical Skills, Communication, Creative Writing and more. Oliver Brookes has 2 emails on RocketReach.
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