2024 -2024 Customer Care and Knowledge Base Manager @
2023 -2024 Knowledge Base Manager and Scriptwriter @
2023 -2024 Customer Support and SERM Agent @
2020 -2022 Customer Service Representative @
2018 -2020 Copywriter @ Фриланс
Olena Spenei Education
Borys Grinchenko Kyiv University
Bachelor's degree (English Language and Literature, General)
2019-2023
Olena Spenei Skills
Content Management
Web Content Writing
SEMrush
Google Ads
Search Engine Optimization (SEO)
Keyword Research
iOS
Learning Management
Learning Management Systems
Communication
Customer Service
Mentoring New Hires
Knowledge Management
Knowledge Base
Feedback Management
English
Intercom
E-Commerce
Software as a Service (SaaS)
Email Etiquette
Test Design
Bug Tracking
Quality Assurance
Manual Testing
TestLink
Testrail
Jira
Mantis
Customer Support
Freelancing
Olena Spenei Summary
Olena Spenei, based in Ukraine, is currently a Marketing Communications Specialist at Sembly AI. Olena Spenei brings experience from previous roles at Sembly AI, Stripo, Liro (Smoozly Inc.) and Reply. Olena Spenei holds a 2019 - 2023 Bachelor's degree in English Language and Literature, General @ Borys Grinchenko Kyiv University. With a robust skill set that includes Content Management, Web Content Writing, SEMrush, Google Ads, Search Engine Optimization (SEO) and more. Olena Spenei has 2 emails on RocketReach.
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