O'Keeffe and Swartz Business Process Outsourcing OKSBPO Information

Serious about your B2C Sales and CX since 1993! We are a B2C global business services business based in Randburg, Johannesburg, South Africa. Started in 1993, most of our experience has been in insurance and banking services. Known as outbound specialists, we have extensive CX and inbound experience. We manage many outsourced relationships and many campaigns, including with all of the main South African retail banks, insurers and telco providers. We also have an insurance third party administrator (TPA). We have great people, with deep experience in the management team and are founder managed. We are a great place to start your career with wonderful training for salespeople and leaders. Most of our leaders started on the phones! Multi award winning for twenty six years we have also successfully built and run outbound services in the UK. We have a new site in Pietermaritzburg in KwaZulu Natal. We are driven by results and we have great people that deliver with great values. Webchat and AI services are coming... We are proud supporters of industry bodies, BPESA, the DMA and the CCMG.