Office Pavilion Hawaii Information

Since 2008, Office Pavilion has been part of Herman Miller's "The Last Mile Program," an extension of the operational excellence Herman Miller has developed in manufacturing through the application of the Herman Miller Performance System. Brian Walker, Herman Miller's CEO, recognized that customers were not experiencing the full benefit of Herman Miller's improvements in manufacturing, such as improved delivery or quality. As a result, he saw the need to focus on the distribution and installation processes to connect the work all the way through the "Last Mile," to provide customers with exactly what they need, when they need it, the way they need it. Since the program's establishment, Office Pavilion has applied the same principles and continues to see the same impressive results. Dealers who are engaged in this work are driving significant improvements and efficiencies in their project management and installations and are actually making the work better for their installers. This is possible not because they simply follow a prescribed "recipe," but rather, because they have been trained to identify struggles and waste and solve problems on an ongoing basis.